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The PROVINCE OF GELDERLAND has issued a Tender notice for the procurement of a Customer Service/Marketing Automation and Image Bank Incl. Online Brand Guide Rrreis in the Netherlands. This Tender notice was published on 25 Nov 2025 and is scheduled to close on 12 Jan 2026, with an estimated Tender value of EUR 2000000. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 130838949, while the tender notice number is 781700-2025 and Registering on the platform.
Procurement Summary
Country: Netherlands
Summary: Customer Service/Marketing Automation and Image Bank Incl. Online Brand Guide Rrreis
Deadline: 12 Jan 2026
Posting Date: 25 Nov 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 130838949
Document Ref. No.: 781700-2025
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: EUR 2000000
CPV Classification
79342320 - Customer-care servicesPurchaser's Detail
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Login to see detailsTender Details
The aim of the assignment is the further professionalization and integration of three coherent digital components that jointly contribute to customer-oriented, recognizable and future-proof services from RRReis (on behalf of OV-Oost).
- Part 1. Customer service platform (a multichannel service platform for traveler contacts (telephone and digital)
- Part 2. Marketing automation (a data-driven communication structure for personalized, manual and automated (email) marketing
- Part 3. Image bank including online brand guide (a central system for management, assurance and application of the RRReis brand)
Customer service/marketing automation and image bank incl. online brand guide RRReis
The aim of the assignment is the further professionalization and integration of three coherent digital components that jointly contribute to a customer-oriented, recognizable and future-proof services from RRReis (on behalf of OV-Oost).
- Part 1. Customer service platform (a multichannel service platform for traveler contacts (telephone and digital)
- Part 2. Marketing automation (a data-driven communication structure for personalized, manual and automated (email) marketing
- Part 3. Image bank including online brand guide (a central system for management, assurance and application of the RRReis brand)
Doc Title: Customer service/marketing automation and image bank incl. online brand guide RRReis
Contract Type...
Document Type: Contract Notice
Reference Number: 8ac77b03-f616-4d00-9f77-e304866d0484
Contract Type: services
Estimated Value: 2000000 - EUR
Authority Type: ra
Doc Title: Klantenservice/marketing automation en beeldbank incl. online brandguide RRReis
Dispatch Date: 2025-11-21
Publish Date: 2025-11-25
Submission Date: 2026-01-12
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Refer Document
Procurement Documents for Netherlands
Access a comprehensive library of standard procurement documents specific to Netherlands. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Netherlands
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