Customer Service Telephony Tender in Sweden - 140615738

Procurement Summary

Country: Sweden

Summary: Customer Service Telephony

Deadline: 01 Jun 2026

Posting Date: 04 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 140615738

Document Ref. No.: 301782-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: SEK 11000000

CPV Classification

79000000 - Business services: law, marketing, consulting, recruitment, printing and security
64000000 - Postal and telecommunications services
64214200 - Telephone switchboard services
79342300 - Customer services
79342320 - Customer-care services
79510000 - Telephone-answering services
79512000 - Call centre

Purchaser's Detail

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Tender Details

Customer service telephony AB Botkyrkabyggen, (hereinafter the Purchaser), the aim of the procurement is to enter into an agreement with a supplier to deliver good customer service towards the Purchaser's tenants and housing applicants, in accordance with the Purchaser's instructions. The customer's goal with customer service is higher customer satisfaction through shorter response times and more resolved cases. Doc Title: Customer service telephony Contract Type: services
Document Type: Contract Notice Reference Number: 26/0083 Contract Type: services Estimated Value: 11000000 - SEK Authority Type: ra Doc Title: Kundservicetelefoni Dispatch Date: 2026-04-29 Publish Date: 2026-05-04 Submission Date: 2026-06-01

Documents

 Tender Notice