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The TOURISM SASKATCHEWAN has issued a Tender notice for the procurement of a Customer Service Platform Modernization Market Assessment in the Canada. This Tender notice was published on 29 Aug 2026 and is scheduled to close on 22 Sep 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 148148265, while the tender notice number is TS-2026-003 and Registering on the platform.
Procurement Summary
Country: Canada
Summary: Customer Service Platform Modernization Market Assessment
Deadline: 22 Sep 2026
Posting Date: 29 Aug 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 148148265
Document Ref. No.: TS-2026-003
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
75125000 - Administrative services related to tourism affairsPurchaser's Detail
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Login to see detailsTender Details
Tourism Saskatchewan has not yet determined whether Zendesk will be replaced. Vendors are expected to recommend the solution they believe best addresses the business requirements identified in this RFI, including any proposed licensing, implementation, integration and ongoing support costs expressed as an order-of-magnitude estimate in accordance with Section 5.2. Responses may include a new platform, enhancements to the existing Zendesk environment, or further integration of Zendesk with other systems, provided the vendor can demonstrate how the proposed approach best addresses Tourism Saskatchewan's business needs.
Agreement Type: NWPTA
Competition tpye: RFI
Public Opening: No
Publishing Date: Aug 28, 2026 2:00 PM CST
Closing Date: Sep 22, 2026 10:00 AM CST
Synopsis This RFI requests market input and order-of-magnitude estimates for modernizing Tourism Saskatchewan's customer service platform. It is issued for budgetary planning purposes and is intended to help us understand platform options, implementation scale, licensing implications, integration effort, internal resource requirements, data residency considerations and public-sector delivery risks before launching a formal procurement process. Tourism Saskatchewan is evaluating whether to continue with, or replace, its current customer service software platform, Zendesk. Before committing to a formal procurement process, we need a credible, order-of-magnitude understanding of the effort and cost involved in replacement, particularly given the integration complexity across our existing technology environment.
Additional Information : Tourism Saskatchewan has not yet determined whether Zendesk will be replaced. Vendors are expected to recommend the solution they believe best addresses the business requirements identified in this RFI, including any proposed licensing, implementation, integration and ongoing support costs expressed as an order-of-magnitude estimate in accordance with Section 5.2. Responses may include a new platform, enhancements to the existing Zendesk environment, or further integration of Zendesk with other systems, provided the vendor can demonstrate how the proposed approach best addresses Tourism Saskatchewan's business needs.
Documents
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Refer Document
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