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Customer Service Operations Tender in USA - 146592572

The HOMELAND SECURITY, DEPARTMENT OF | U.S. IMMIGRATION AND CUSTOMS ENFORCEMENT has issued a Tender notice for the procurement of a Customer Service Operations in the USA. This Tender notice was published on 05 Aug 2026 and is scheduled to close on 01 Sep 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 146592572, while the tender notice number is CFO_CUST_SVC_OPS and Registering on the platform.

Procurement Summary

Country: USA

Summary: Customer Service Operations

Deadline: 01 Sep 2026

Posting Date: 05 Aug 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 146592572

Document Ref. No.: CFO_CUST_SVC_OPS

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

The requirement is to support ICE/OFM in operating efficiently and effectively to provide
superior customer service to DHS Customer Components, internal ICE customers, and ICE
Leadership and Management in compliance with applicable statute, regulation, and policy.
The contractor will provide operational, technical, and administrative support for monthly,
quarterly, and annual operations, including the Customer Billing Model (CBM), financial
systems, and deliverables as outlined in the Performance Work Statement (PWS).
Notice ID: cfo_cust_svc_ops

Department/Ind. Agency: homeland security, department of

Original Set Aside: total small business set-aside (far 19.5)

Sub-tier: us immigration and customs enforcement

Office: chief financial offcer administrative services

Product Service Code: r408 - support- professional: program management/support

NAICS Code: 541611 - Administrative Management and General Management Consulting Services

Inactive Dates: sep 16, 2026

Inactive Policy: 15 days after response date

Documents

Tender Notice

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