Customer Segmentation Consultancy Support Tender - 138238146

Procurement Summary

Country: United Kingdom

Summary: Customer Segmentation Consultancy Support

Deadline: 01 Apr 2026

Posting Date: 21 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 138238146

Document Ref. No.: P1901

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72221000 - Business analysis consultancy services
72224000 - Project management consultancy services

Purchaser's Detail

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Tender Details

Citizen is a major housing provider in the West Midlands, managing 30, 000 homes across Coventry, Birmingham, and surrounding rural areas. Our customers live in a wide range of homes, from family houses to high rise apartments, supported housing, and schemes for older people. While most customers rent, we also support many shared owners and leaseholders. Our purpose is to provide homes that act as a foundation for life, and we are continuing to transform our services to better meet customer needs. Our new Business Strategy (2026-2030) sets out two key ambitions: • to deliver services shaped by customers that feel personal and exceed expectations, and; • to use data and technology to provide more proactive services and faster outcomes. Although we hold extensive information about our customers and homes, we want to strengthen how we use this insight to understand our customers more deeply and tailor communication, engagement, and service delivery. We are therefore seeking to engage with organisations that can support us in developing a customer segmentation model or approach that is right for Citizen and aligned with our strategic ambitions. We want to explore market capability, understand available methodologies, and inform a potential future procurement process. Proposals will subsequently be invited from consultancy practices who can demonstrate: • A proven track record in delivering similar segmentation projects • Extensive knowledge of social housing operations, and cust...

Documents

 Tender Notice