Customer Relationship Management System (crm) Tender - 149171494

Procurement Summary

Country: Canada

Summary: Customer Relationship Management System (crm)

Deadline: 16 Oct 2026

Posting Date: 15 Sep 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 149171494

Document Ref. No.: LCS-2026-1004

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

48190000 - Educational software package
48445000 - Customer Relation Management software package

Purchaser's Detail

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Tender Details

The objective of this RFP is to identify and engage a qualified Proponent to provide and implement a scalable, secure, cloud-based CRM Solution that supports Lumenus Community Services across multiple business units within a shared, governed ecosystem.The CRM Solution is intended to consolidate fragmented marketing, communications, relationshipmanagement, intake, fundraising record, and reporting processes; reduce manual imports and exports and duplicated lists; improve visibility into contact and interaction history; and establish a sustainable platform for automation, attribution, data governance, and future growth.The initial implementation will support three areas with distinct operating requirements: Lumenus Foundation; Autism Core Clinical Services (Autism CCS); and Lumenus corporate / business development initiatives. The solution must support appropriate separation of data access, permissions, workflows, communications preferences, consent, and reporting while allowing one individual or organization to maintain legitimate relationships with more than one Lumenus business area.The selected Proponent will provide a turnkey implementation, including discovery, requirements va...
Solicitation Type : RFP - Request for Proposal (Formal)

Reference Number : 0000331937

Location : Canada, Ontario, Toronto

Description : The objective of this RFP is to identify and engage a qualified Proponent to provide and implement a scalable, secure, cloud-based CRM Solution that supports Lumenus Community Services across multiple business units within a shared, governed ecosystem.The CRM Solution is intended to consolidate fragmented marketing, communications, relationshipmanagement, intake, fundraising record, and reporting processes; reduce manual imports and exports and duplicated lists; improve visibility into contact and interaction history; and establish a sustainable platform for automation, attribution, data governance, and future growth.The initial implementation will support three areas with distinct operating requirements: Lumenus Foundation; Autism Core Clinical Services (Autism CCS); and Lumenus corporate / business development initiatives. The solution must support appropriate separation of data access, permissions, workflows, communications preferences, consent, and reporting while allowing one individual or organization to maintain legitimate relationships with more than one Lumenus business area.The selected Proponent will provide a turnkey implementation, including discovery, requirements validation, solution design, configuration, data migration and cleansing, integrations, testing and user acceptance testing (UAT), training, change and a....

Documents

 Tender Notice