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THURROCK BOROUGH COUNCIL - ANTI SOCIAL BEHAVIOUR has floated a tender for Customer Relationship Management System (Crm). The project location is United Kingdom and the tender is closing on 10 Apr 2024. The tender notice number is PS-2024-030, while the TOT Ref Number is 99281093. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Customer Relationship Management System (Crm)
Deadline : 10 Apr 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 99281093
Document Ref. No. : PS-2024-030
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
Name :xxxxxxxxx
Address : xxxxxxxxx
Email : xxxxxxxxx
Login to see detailsTender Details
Title : Customer Relationship Management System (CRM)
Location Of Contract : East of England
Industry : Software package and information systems - 48000000 Software consultancy services - 72266000
Description : This Pre-Tender Market Engagement is intended to allow interested organisations with relevant experience to outline their views and provide information with no commitment to the Supplier or the Council. One of the Council's core digital ambitions is digital by design. This will enable us to deliver lower cost, more efficient higher quality services by optimising our operations and embedding a culture of continual service improvement. The most effective way to harness existing and emerging technologies. As part of its digital journey Thurrock Council is looking to implement a CRM system to draw together data from across the organisation to generate a single view of the customer, providing a more efficient and smooth experience for service users, reducing the need for multiple contacts. The CRM will enable the integration with voice automation software for routing non-complex contacts and along with the introduction of webforms with line of business systems, will mean that information will only have to be provided once. This consistent and efficient approach will reduce multiple contacts and the possibility of points of failure ensuring that there is only "one version of the truth" held by council sys...
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