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The ONTARIO LOTTERY AND GAMING CORPORATION (OLG) has issued a Tender notice for the procurement of a Customer Relationship Management (Crm) Solution and Services in the Canada. This Tender notice was published on 02 Oct 2025 and is scheduled to close on 31 Oct 2025, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 127412378, while the tender notice number is 26-01913 and Registering on the platform.
Procurement Summary
Country: Canada
Summary: Customer Relationship Management (Crm) Solution and Services
Deadline: 31 Oct 2025
Posting Date: 02 Oct 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 127412378
Document Ref. No.: 26-01913
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The service provider is expected to deliver Customer Relationship Management (CRM) services outlined across the following four (4) modules:• Module 1: Website Management - provide a customizable website interface for the Winners Edge site, including secure hosting, ongoing maintenance, and performance optimization;• Module 2: Account Management - provide a scalable, customizable CRM solution that has the capacity to support over 3 million OLG customer records and over 20 million monthly email communications;• Module 3: Marketing Services as needed end-to-end services for contests, loyalty programs, e-coupons, and other promotions; and• Module 4: Communication Services - manage the distribution, reporting, and tracking of all communications (email & other forms applicable to CRM) with OLG's retail customers.
Solicitation Type : RFP - Request for Proposal (Formal)
Reference Number : 0000303939
Location : Canada, Ontario
Purchase Type : Term: 2026/03/02 12:00:00 AM EST - 2029/03/01 12:00:00 AM EST Option: 3
Description : The service provider is expected to deliver Customer Relationship Management (CRM) services outlined across the following four (4) modules:• Module 1: Website Management - provide a customizable website interface for the Winners Edge site, including secure hosting, ongoing maintenance, and performance optimization;• Module 2: Account Management - provide a scalable, customizable CRM solution that has the capacity to support over 3 million OLG customer records and over 20 million monthly email communications;• Module 3: Marketing Services as needed end-to-end services for contests, loyalty programs, e-coupons, and other promotions; and• Module 4: Communication Services - manage the distribution, reporting, and tracking of all communications (email & other forms applicable to CRM) with OLG's retail customers.
Documents
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