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Customer Relationship Management (Crm) Tender in Canada - 85440137

The BUSINESS DEVELOPMENT BANK OF CANADA has issued a Tender notice for the procurement of a Customer Relationship Management (Crm) Evolution/Migration in the Canada. This Tender notice was published on 08 Jul 2023 and is scheduled to close on 04 Aug 2023, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 85440137, while the tender notice number is RFP-0000251520 and Registering on the platform.

Procurement Summary

Country: Canada

Summary: Customer Relationship Management (Crm) Evolution/Migration

Deadline: 04 Aug 2023

Posting Date: 08 Jul 2023

Other Information

Notice Type: Tender

TOT Ref.No.: 85440137

Document Ref. No.: RFP-0000251520

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

This tender notice is to obtain pricing and service details for a professional services partner to assist BDC in its CRM Evolution project.
Microsoft CRM Dynamics (version 8), one of the central pieces of BDC-s core banking ecosystem, will reach end of support in January 2026; only one more version is available for upgrade before clients are obliged to migrate to Microsoft-s cloud solution.
The current version has many business and IT pain points and lacks capabilities to enable BDC-s ambitions; a business case is under development to identify the main benefits that this transition can bring.
BDC wants to identify an experienced partner that will accompany it during this transition.
Questions and proposals from bidders should be submitted via MERX.
Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.
Summary information

Language(s) : French, English

Procurement method : Competitive – Open Bidding

Procurement Mode : 2023/07/07

Closing date and time : 2023/08/04 15:00 EDT

Documents

Tender Notice

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