Customer Relationship Management and Billing Tender - 137451997

Procurement Summary

Country: United Kingdom

Summary: Customer Relationship Management and Billing (Crmb) Platform Procurement (Project Focus)

Deadline: 15 Apr 2026

Posting Date: 10 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 137451997

Document Ref. No.: EGTI2503

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

48445000 - Customer Relation Management software package
48771000 - General utility software package
72000000 - IT services: consulting, software development, Internet and support

Purchaser's Detail

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Tender Details

OVERVIEW OF REQUIREMENT Energia is seeking an experienced and forward-thinking Supplier to partner with on a transformative journey: delivering a cutting-edge, SaaS based billing and CRM platform (CRMB Platform), along with expert system implementation services and long-term support services. This procurement includes: • A SaaS based CRM and billing platform (CRMB Platform), with a managed service • Systems implementation services • Ongoing post-implementation support services Current Context The decision to transition to a CRMB Platform is driven by our strategic need to future-proof our operations in a rapidly evolving energy landscape. In addition, moving away from traditional on-premises systems eliminates the need for major infrastructure upgrades in the future, reducing long term operational risk and enabling the business to focus on delivering enhanced value to customers and stakeholders. The current billing systems integrate with a number of internal, external and customer facing systems. These systems are critical to Energia and include (but not limited to); Market systems (which facilitate the sending and receiving of market messages, customer and payment information), customer communications management systems (to send and store all letter and email communications that are sent to customers as well as bills generated by the billing systems), customer account management (online and app solutions), online self-service journeys (to support key processes such as ch...

Documents

 Tender Notice

137451997.pdf