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Customer Relations Management (Crm) as Software as a Service (Saas) Tender, USA - 100068497

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DEPT OF DEFENSE has floated a tender for Customer Relations Management (Crm) as Software as a Service (Saas). The project location is USA and the tender is closing on 23 Apr 2024. The tender notice number is RFI-SSC001, while the TOT Ref Number is 100068497. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : USA

Summary : Customer Relations Management (Crm) as Software as a Service (Saas)

Deadline : 23 Apr 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 100068497

Document Ref. No. : RFI-SSC001

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

Purchaser : DEPT OF DEFENSE
Contracting Office Address : WASHINGTON, DC 20001-3050
Primary Point of Contact : Elizabeth Drumm
drumm.elizabeth@stripes.com

USA
Email :drumm.elizabeth@stripes.com

Tender Details

Description

Information Requested

Who We-re Looking For: Potential respondents to the Request for Information (RFI) from Stars and Stripes should ideally be companies or providers with expertise in delivering Customer Relations Management (CRM) solutions as Software as a Service (SaaS). Stars and Stripes would expect qualified respondents to have a proven track record in developing and implementing CRM systems tailored to the needs of media and publishing industries, specifically focusing on advertising processes. Respondents should demonstrate capabilities in integrating and consolidating customer relations, advertising management, and workflow optimization features within a centralized CRM platform, ultimately enhancing efficiency and coordination for Stars and Stripes' advertising operations. Additionally, they may be expected to showcase experience in working with similar organizations and delivering successful outcomes in streamlining advertising workflows.

2. What We-re Looking For:

We are looking for features as follows:

Payment and Financial Management: ACH Payment Incentives Alternative Payments/Barter Tracking API & Premium Integrations Integration of Authorize.Net or equivalent Auto Payments Custom Contracts & Invoices Custom Fields Custom Invoice Item Types General Ledger Reporting Payment Plans Advertising and Creative: Ad Library Ad Proofs Drag & Drop publication layouts Online portal for advertiser approvals of ads Sales flyer library Media Kits Proposal Package Templates Camera Ready ad submission with preflight tools Workflow and Project Management: Automation & Workflow Engine Card-Style (Kanban) Task Pipelines Projects Ticket-Based Support (customer to sales team, sales team to finance/graphic artist) Sales and Customer Relationship Management (CRM): Commission Tracking Digital Signatures Goals Department Sales Goals Management Sales Rep Integration of Google Ad Manager Lead Scoring Sales Forecasting Two-Way Adobe InDesign ...
Active Contract Opportunity Notice ID RFI-SSC001 Related Notice Department/Ind. Agency DEPT OF DEFENSE Sub-tier IMMEDIATE OFFICE OF THE SECRETARY OF DEFENSE Office HQ STARS AND STRIPES WASHINGTON
General Information
Contract Opportunity Type: Sources Sought (Updated)
All Dates/Times are: (UTC+02:00) BERLIN, GERMANY
Updated Published Date: Apr 15, 2024 09:12 pm CEST
Original Published Date: Mar 25, 2024 08:22 am CET
Updated Response Date: Apr 23, 2024 10:00 am CEST
Original Response Date: Apr 16, 2024 10:00 am CEST
Inactive Policy: 15 days after response date
Updated Inactive Date: May 08, 2024
Original Inactive Date: May 01, 2024
Initiative: None

Classification
Original Set Aside:

Product Service Code:
NAICS Code:
Place of Performance: Washington, DC 20001 USA