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UTILITIES has floated a tender for Customer Program Tracking and Management Platform. The project location is USA and the tender is closing on 21 Aug 2025. The tender notice number is RFP194982, while the TOT Ref Number is 123557924. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: USA
Summary: Customer Program Tracking and Management Platform
Deadline: 21 Aug 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 123557924
Document Ref. No.: RFP194982
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The City of Palo Alto Utilities Department (CPAU) is issuing this Request for Proposal (RFP) to acquire a well-designed and comprehensive software platform for Customer Program Tracking and Management (PLATFORM). The PLATFORM will manage complex program workflows and track various program performance indicators, including, but not limited to, program costs and effectiveness, energy and water savings, greenhouse gas emissions reductions, customer engagement, and marketing efforts. The PLATFORM will provide data tracking and reporting in support of current and future CPAU programs that contribute to the City of Palo Alto-s (CITY) Sustainability and Climate Action Plan (S/CAP) goal of reducing greenhouse gas emissions 80% below 1990 levels by 2030.CPAU seeks third-party program proposals for software solutions to support overall administration of UPS programs. The software will be used for customer relationship management, rebate tracking, project tracking, and program reporting & planning. The CITY aims to complete the vendor selection process in a timely manner, with a target implementation start date of Q1 2026. CITY intends to award a standard three-year term contract, with potential for contract extension, to the vendor (VENDOR) that provides the PLATFORM that CPAU seeks. The CITY reserves the right, in its sole discretion, to consider a proposal or execute a contract with the VENDOR for an agreement term that is more or less than the standard term, which may or may not be structured to include options to extend the terms of the agreement.
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