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The THE SWAYTHLING HOUSING SOCIETY LTD (TRADING AS ABRI) has issued a Tender notice for the procurement of a Customer Journey Mapping Project in the United Kingdom. This Tender notice was published on 20 Jan 2026 and is scheduled to close on 13 Feb 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 133942860, while the tender notice number is and Registering on the platform.
Procurement Summary
Country: United Kingdom
Summary: Customer Journey Mapping Project
Deadline: 13 Feb 2026
Posting Date: 20 Jan 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 133942860
Document Ref. No.:
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
72220000 - Systems and technical consultancy servicesPurchaser's Detail
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Login to see detailsTender Details
In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need. A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.
CPV classifications: 72220000 - Systems and technical consultancy services72221000 - Business analysis consultancy services72224000 - Project management consultancy services79411100 - Business development consultancy services
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