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Customer Journey and Digital Payment Experience Tender - 132184368

The WORLD BANK(WB) has issued a Tender notice for the procurement of a Customer Journey and Digital Payment Experience of Social Protection Beneficiaries in Uzbekistan in the Uzbekistan. This Tender notice was published on 17 Dec 2025 and is scheduled to close on 05 Jan 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 132184368, while the tender notice number is 0002020091 and Registering on the platform.

Procurement Summary

Country: Uzbekistan

Summary: Customer Journey and Digital Payment Experience of Social Protection Beneficiaries in Uzbekistan

Deadline: 05 Jan 2026

Posting Date: 17 Dec 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 132184368

Document Ref. No.: 0002020091

Competition: ICB

Financier: World Bank (WB)

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

This assignment conducts a mixed-methods assessment of how social protection beneficiaries in Uzbekistan access, use, and experience G2P payments across different digital and cash modalities. Through surveys, interviews, focus groups, and system-level analysis, the study maps end-to-end customer journeys, identifies operational and technical bottlenecks, and highlights barriers faced by vulnerable groups. Findings will inform actionable recommendations to improve convenience, reliability, inclusion, and trust in Uzbekistan-s evolving Social Card and digital payment ecosystem.
90 - CONTRACT CONSULTANTS

Documents

Tender Notice

G2P_Research_December-16_final-3.docx

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