Customer Insights Tracker Tender, United Kingdom - 122929971

Procurement Summary

Country: United Kingdom

Summary: Customer Insights Tracker

Deadline: 11 Aug 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 122929971

Document Ref. No.:

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

The Rail Delivery Group (RDG) is seeking to procure a supplier to deliver three ongoing customer insight tracker surveys: the General Public Tracker, the Rail Demand Tracker, and the Customer Information Survey (InfoTracker). These trackers are essential for understanding public and customer perceptions of the rail industry, demand trends, and satisfaction with information provision, particularly during disruption. The appointed supplier will design and deliver robust, representative quarterly surveys, manage all fieldwork and data processing, and provide insightful analysis and regular reporting. The contract will be for two years, with an option to extend for a further three. All activities must align with PA23 procurement compliance, ensuring transparency, integrity, and data quality. Findings will support RDG's strategic decision-making and stakeholder engagement, with outputs used internally and for external communications.

CPV classifications: 73110000 - Research services79310000 - Market research services

Documents

 Tender Notice