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Customer Experience (Ex) And Employee Experience Tender - 144951877

The INSURANCE CORPORATION OF BRITISH COLUMBIA has issued a Tender notice for the procurement of a Customer Experience (Ex) And Employee Experience (Ex) Survey Platform in the Canada. This Tender notice was published on 11 Jul 2026 and is scheduled to close on 06 Aug 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 144951877, while the tender notice number is NRFP 8739A and Registering on the platform.

Procurement Summary

Country: Canada

Summary: Customer Experience (Ex) And Employee Experience (Ex) Survey Platform

Deadline: 06 Aug 2026

Posting Date: 11 Jul 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 144951877

Document Ref. No.: NRFP 8739A

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

The Customer Experience (CX) objective of this NRFP is to engage a qualified vendor to deliver an integrated, end-to-end customer experience measurement solution that supports ICBC-s survey and reporting needs. For Employee Experience (EX), the purpose of this NRFP is to select an employee feedback solution that: • Provides a secure, enterprise Employee Experience (EX) survey platform that enables ICBC to continue all current survey capabilities and modernize where beneficial (e.g., improved automation, analytics, and reporting). • Support ICBC-s employee listening program by enabling: - Employee engagement survey (census and pulses) - Diversity, equity, inclusion and belong measurement and reporting (including intersectional analysis) - Lifecycle surveys (applicant/candidate, onboarding, stay, exit); and - Ad hoc and targeted employee research surveys • Provide configurable dashboards and analytics to support insights, decision-making, and action planning across organizational levels, while protecting respondent confidentiality. • Provide implementation support and ongoing technical support (onboarding, training, troubleshooting, and enablement of new features) to ensure sustained adoption and value.
Negotiated Request for Proposal (BPS)

Customer relationship management CRM software Human resources software

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