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The ROAD TRAFFIC DEPARTMENT (RDW) has issued a Tender notice for the procurement of a Customer Contact Services in the Netherlands. This Tender notice was published on 24 Apr 2026 and is scheduled to close on 09 Jul 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 140073801, while the tender notice number is 56701b06bfde4f629e245e55e10d44b1 and Registering on the platform.
Procurement Summary
Country: Netherlands
Summary: Customer Contact Services
Deadline: 09 Jul 2026
Posting Date: 24 Apr 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 140073801
Document Ref. No.: 56701b06bfde4f629e245e55e10d44b1
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
79510000 - Telephone-answering servicesPurchaser's Detail
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Login to see detailsTender Details
With this Public European Tender, the RDW wants to contract one Tenderer who can provide demonstrable expertise and added value for the RDW in the provision of Customer Contact Services for the Customer Contact Center (hereinafter referred to as KCC) in Veendam.
Legal Framework: Public Procurement Act 2012Type of assignmentServicesNature of the assignmentFramework agreementProcedurePublicKeywordsMain assignment (CPV code)795100002 Telephone answering servicesAdditional assignment(s) (CPV code)640000006 Post and telecommunications services642142001 Telephone exchange services793423202 Customer service servicesPlace of performance (NUTS code)NETHERLANDS (NL)TenderNed reference number586832Reference number56701b06bfde4f629e245e55e10d44b1PB/S number2810632026European or nationalEuropeanPlanningStart of assignmentCompletion of assignmentClosing dateJul 9 2026, 12:00Related publicationsNone Type of Command: ServicesNature of the contractFramework agreementProcedurePublicKeywordsMain contract (CPV code)795100002 Telephone answering servicesAdditional assignment(s) (CPV code)640000006 Postal and telecommunications services642142001 Telephone exchange services793423202 Customer service servicesPlace of performance (NUTS code)NETHERLANDS (NL)TenderNedreference number586832Reference number56701b06bfde4f629e245e55e10d44b1PB/S number2810632026European or nationalEuropeanPlanningCommencement of assignmentCompletion of assignmentClosing date9 Jul. 2026, 12:00Related publicationsNone Procedure: PublicKeywordsMain assignment (CPV code)795100002 Telephone answering servicesAdditional assignment(s) (CPV code)640000006 Postal and telecommunications services642142001 Telephone exchange services793423202 Customer service servicesPlace of performance (NUTS code)NETHERLANDS (NL)TenderNedreference number586832Reference number...
Documents
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Procurement Documents for Netherlands
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