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SOUTH SAVO'S WELFARE AREA has floated a tender for Customer and Hr Feedback Application Acquisition. The project location is Finland and the tender is closing on 18 Jul 2025. The tender notice number is 394493-2025, while the TOT Ref Number is 121107812. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Finland
Summary : Customer and Hr Feedback Application Acquisition
Deadline : 18 Jul 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 121107812
Document Ref. No. : 394493-2025
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 400000
Purchaser's Detail
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Login to see detailsTender Details
The acquisition focuses on the solution to customer and personnel feedback management in the South Savo Welfare Area, which supports the collection, analysis and reporting of both customer experience and personnel job satisfaction information. Feedback information may be in quantitative or qualitative form.
Acquisition contain:
1) Solution as a SaaS service (Software as a Service)
2) the deployment of the solution or the extension of an existing solution
3) Maintenance and Support Service.
The goal is to obtain a solution that supports customer experience and staffing with job satisfaction information, producing benchmarks And the use of feedback information in the development of operations, customer experience and employee job satisfaction. The solution is to produce up -to -date and high quality information on the subscriber's activities, services and service chains. Information obtained from the job satisfaction of staff is developed HR management.
A solution to the feedback management solution is also expected to develop the development capacity to identify and identify future feedback forms and in order to make it possible. The solution to be purchased must allow at least multi-channel feedback information as customer or personnel surveys and free-form feedback processing. Feedback channels in customer surveys may include SMS, website, paper form, Feedback ...
Document Type: Contract Notice
Reference Number: 2368/02.08.00.01/2025
Contract Type: Services
Estimated Value: 400000 - EUR
Authority Type: RA
Doc Title: Purchase of Customer and Personnel Feedback Application
Dispatch Date: 2025-06-17
PUBLISH DATE: 2025-06-18
Submission Date: 2025-07-18
Documents
Procurement Documents for Finland
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