Csire Support Center Service as a Target Solution. Tender - 144265150

Procurement Summary

Country: Poland

Summary: Csire Support Center Service as a Target Solution.

Deadline: 06 Aug 2026

Posting Date: 30 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 144265150

Document Ref. No.: 449032-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

50532400 - Repair and maintenance services of electrical distribution equipment

Purchaser's Detail

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Tender Details

CSIRE support center service as a target solution. 1) The subject of the order is a service consisting in the implementation of all necessary works covered by the task titled: CSIRE Support Center service as a target solution in accordance with the scope specified in Part II SWZ. 2) The subject of the order is the purchase of Contact Center (CC) services, provided by the Contractor, which will carry out the tasks of CW CSIRE. 1. The basic scope of services of the CSIRE User Support Center (CW CSIRE) will be handling reports to OIRE, various categories: GDPR, ZEW, service regarding CSIRE, etc., directed by Stakeholders through various contact channels: a. form on the KSE CSIRE User portal (MojeIRE) dedicated to the KSE User b. CSIRE "publicly available" form - dedicated for Unauthenticated Users c.Chat, including the use of Chatbot (with support from LLM/SI managing the Knowledge Base) d.Voicebot (with support from LLM/SI managing the Knowledge Base) e.dedicated telephone lines (incoming and outgoing traffic - outbound) f.e-mail sent to a dedicated e-mail address (option) g.with support for interactions conducted via the IVR channel. 2. The second group of services will be the so-called Back office (implemented as part of the Availability Module), where to start support is planned in handling authorizations of legal entities for natural persons authorized to act on behalf of the entity (in particular) access to the entity's PP data. 3.Services described...
Document Type: Contract Notice Reference Number: 2026/WNP-0105-DU-KKO Contract Type: services Authority Type: pub-undert-cga Doc Title: CSIRE Support Center Service as a Target Solution. Dispatch Date: 2026-06-29 Publish Date: 2026-06-30 Submission Date: 2026-08-06

Documents

 Tender Notice