Crm System Tender in United Kingdom - 139751006

Procurement Summary

Country: United Kingdom

Summary: Crm System

Deadline: 01 May 2026

Posting Date: 18 Apr 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 139751006

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

48445000 - Customer Relation Management software package
72212445 - Customer Relation Management software development services

Purchaser's Detail

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Tender Details

Community Housing are looking to implement an effective customer to include: 1. Customer Relationship Management which will be used by our contact centre to deliver a high rate of first-time fix for customers whether it is a new call or a chase call. 2. Customer Portal where customer will access, using MFA, via an app with app functionality rather than a direct link to a web browser. 3. Case Management enabling clear lines of task ownership which can be followed internally, via CRM, or externally, by customer using the Customer Portal. 4. All internal based systems above should enable our remote workforce to apply updates on the go without the need to return to an office base to complete paperwork. 5. Integrations between all of the core systems for Community Housing to enable a single view of the customer and their journey is a must. These integrations will need to be able to retrieve the required data as well as applying data changes to all required systems.
Notice identifier : 2026/S 000-035253
CPV classifications: 48445000 - Customer Relation Management software package72212445 - Customer Relation Management software development services

Documents

 Tender Notice