Cpt_26_03 it Service Management (Itsm) Tender - 140407726

Procurement Summary

Country: United Kingdom

Summary: Cpt_26_03 it Service Management (Itsm)

Deadline: 01 Jun 2026

Posting Date: 30 Apr 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 140407726

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

48000000 - Software package and information systems
72222300 - Information technology services

Purchaser's Detail

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Tender Details

The National Audit Office (NAO) is the UK-s independent public spending watchdog. It supports Parliament in holding government to account and helps improve public services through high quality audit and assurance work. The NAO is seeking to appoint an experienced supplier to provide an enterprise grade IT Service Management (ITSM) solution and associated support services for internal users across the organisation. The requirement includes the provision, implementation, configuration, and ongoing support of an ITSM platform capable of supporting core ITSM processes, including incident management, service requests, change management, asset and configuration management, workflow automation, reporting, and governance. The solution must be scalable, configurable, and proportionate to the NAO-s operational needs, and capable of supporting multiple internal functional areas. The selected supplier will be expected to deliver a controlled transition from the incumbent system, including secure data migration, integration with the NAO-s Microsoft based digital estate, and service readiness activities, with minimal disruption to business operations. The solution should provide an intuitive user experience, configurable workflows, and accessible reporting, without reliance on complex development or ongoing external consultancy. The NAO also requires robust ongoing platform support, including routine updates, security maintenance and patching, and effective vulnerability management and rem...

Documents

 Tender Notice