Contract notice: Telephone-answering services Tender, Netherlands - 39977993

Procurement Summary

Country : Netherlands

Summary : Contract notice: Telephone-answering services

Deadline : 04 Mar 2020

Other Information

Notice Type : Tender

TOT Ref.No.: 39977993

Document Ref. No. : 036687-2020

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : AUTORITEIT CONSUMENT EN MARKT
Office Name: Autoriteit Consument en Markt
Address: Muzenstraat 41
Town: The Hague
Postal Code: 2511 WB
Contact Point: Marjolein Switzar



Netherlands
Email :iucezteam5@rvo.nl
URL :http://www.acm.nl

Tender Details

Object of the contract
Telephone-answering services

Description: Contract notice: Telephone-answering services

Authority Type: Other
Contact Nature: Services
Procedure: Open procedure
Document: Contract notice
Regulation: European Union, with participation by GPA countries
Award criteria: The most economic tender
CPV code: 79510000, 72253000, 79512000, 79510000, 72253000, 79512000
CPV Description: Telephone-answering services

Helpdesk and support services

Call center

Customer contact center for the Consumer and Market Authority

Reference Number: 201909088

The contract to be concluded concerns services in the form of front office services for customer contact for ACM ConsuWijzer, the counter of the ACM for consumers.

Main Site: NL

The contracting authority intends to proceed to the sthree (3) year contracts and includes two (2) unilateral options to be exercised by the contracting authority for an extension of two (2) years, so that the maximum duration of this contract is seven (7) years . The contracting authority assumes an estimated total contract value (including option years) of EUR 4 981 000 excluding skin-based VATchannels and excluding indexing.

- Uniform European Tender Document.


Internet address (URL): http://www.acm.nl

Documents

 Tender Notice