Contract notice: Systems support services Tender in Norway - 34620197

Procurement Summary

Country: Norway

Summary: Contract notice: Systems support services

Deadline: 19 Aug 2019

Posting Date: 12 Jul 2019

Other Information

Notice Type: Tender

TOT Ref.No.: 34620197

Document Ref. No.: 328456-2019

Competition: ICB

Financier: Self Financed

Purchaser Ownership: -

Tender Value: Refer Document

CPV Classification

72253200 - Systems support services
72000000 - IT services: consulting, software development, Internet and support
72200000 - Software programming and consultancy services
72210000 - Programming services of packaged software products
72211000 - Programming services of systems and user software
72253000 - Helpdesk and support services
72253100 - Helpdesk services

Purchaser's Detail

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Tender Details

Object of the contract
Systems support services
Description: Contract notice: Systems support services
Authority Type: National or federal Agency/Office
Contact Nature: Services
Procedure: Open procedure
Document: Contract notice
Regulation: European Economic Area (EEA)
Award criteria: The most economic tender
CPV code: 72253200, 72000000, 72200000, 72210000, 72211000, 72253000, 72253100, 72253200, 72000000, 72200000, 72210000, 72211000, 72253000, 72253100
CPV Description: Systems support services.
IT services: consulting, software development, Internet and support.
Software programming and consultancy services.
Programming services of packaged software products.
Programming services of systems and user software.
Helpdesk and support services.
Helpdesk services.
Maintenance of the Norwegian Media Authority's Salesforce Application
Reference Number : 19/814
The Norwegian Media Authority has had a digitalisation project since early autumn 2018, in which Salesforce has been implemented. This application currently supports the majority of case processing. The plan is to make Salesforce the Norwegian Media Authority's case processing system. In order to increase automation in case processing, Salesforce has been integrated with several third party systems.
Main Site : Fredrikstad.
The Norwegian Media Authority has used Salesforce as a support in its case processing for awarding production grants since 2014. A new strategic IT plan was approved in 2018, in which Salesforce will be used in more areas in the organisation, and cover more of the authority's case processing.
The Norwegian Media Authority has had a digitalisation project since early autumn 2018, in which Salesforce has been implemented. This application currently supports the majority of case processing. The plan is to make Salesforce the Norwegian Media Authority's case processing system. In order to increase automation in case processing, Salesforce has been integrated with several third party systems.
It means that there will be many processes in Salesforce that must be maintained and partly further developed in the coming years.
We are looking to procure a supplier of user support for, as well as maintenance and further development of this.
Tenderers must document a professional user support apparatus. Furthermore, documentation must be submitted confirming that the offered resources have experience with user support for, maintenance, and development of the Salesforce software.
CapGemini has been the supplier in the restricted maintenance contract since 2014. They have also been the development partner for the processes that were established in Salesforce since early autumn 2018.
A complete description of the wanted delivery is in annex 1 in the Guidelines annex of SSA-V.
See the tender documentation.
See the tender documentation.
Internet address (URL): www.medietilsynet.no

Documents

 Tender Notice