Contract notice: Software package and information Tender - 31447829

Object of the contract
Software package and information systems
Description: Contract notice: Software package and information systems
Authority Type: Regional or local authority
Contact Nature: Supplies
Procedure: Competitive procedure with negotiation
Document: Contract notice
Regulation: European Union, with participation by GPA countries
Award criteria: The most economic tender
CPV code: 48000000, 32540000, 48510000, 64214200, 72000000, 48000000, 32540000, 48510000, 64214200, 72000000
CPV Description: Software package and information systems.
Switchboards.
Communication software package.
Telephone switchboard services.
IT services: consulting, software development, Internet and support.
Re-offering of Switching and contact center solution
Copenhagen municipality has canceled previously submitted tender of 25.1. 2019 which has tender notice no. 2019 / S 021-045915. This is the re-offeringIn 2014, Copenhagen Municipality's Transition and Contact Center solution was based on Telia CallGuide. The contract for this solution is due to expire, which is why the solution must be exposed to competition. "The switch-over and contact center solution is today being run in interaction with the municipality's central telephone platform and mobile phones. The solution must also be integrated with a number of general and customer-specific systemsis.
There are p. established Switching and contact center solutions in over 110 organizational units spread over approx. 50 locations. In the contact centers, up to 12, 000 calls are answered daily from citizens, companies, business partners and colleagues. Over 5, 000 named agents have been defined up to 500 in simultaneous use. The solution must include all software, equipment and parameter setupr is necessary to deliver a fully functional solution. The supplier must, during the implementation phase, establish integration with selected systems, provide education and implement the solution in stages to the municipality's administrations.
Applicants must be registered in the central business register, CVR.dk For foreign companies, applicants must have corresponding registration in the country where the applicant is
Applicants average annual turnover for the last 3 available financial statements must amount to a minimum of DKK 26, 000, 000 (excluding VAT).
Upon receipt of more than 5 suitable applications for pre-qualification, selection will take place on the basis of the information specified in the tender specifications.
Internet address (URL): https://permalink.mercell.com/101348167.aspx