Contract notice: Research and development services and related consultancy services Tender

Procurement Summary

Country : United Kingdom

Summary : Contract notice: Research and development services and related consultancy services

Deadline : 01 Oct 2018

Other Information

Notice Type : Tender

TOT Ref.No.: 26341244

Document Ref. No. : 380627-2018

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : CHESTERFIELD ROYAL HOSPITAL NHS FOUNDATION TRUST
Office Name: Chesterfield Royal Hospital NHS Foundation Trust
Address: To Road Calow
Town: Chesterfield
Postal Code: S44 5BL
Contact Point: Hannah Draper
United Kingdom
Email :hannah.draper@nhs.net
URL :https://in-tendhost.co.uk/noecpc

Tender Details

Object of the contract
Research and development services and related consultancy services

Description: Contract notice: Research and development services and related consultancy services

Authority Type: Body governed by public law
Contact Nature: Services
Procedure: Restricted procedure
Document: Contract notice
Regulation: European Union
Award criteria: The most economic tender
CPV code: 73000000, 73000000, 73000000
CPV Description: Research and development services and related consultancy services.

Invitation to tender for the provision of Real Time Patient Feedback

Reference Number : CRH 02507

Real Time Patient Feedback Chesterfield Royal Hospital NHS Foundation Trust requires the provision of a real-time patient feedback service for our acute hospital and primary care settings. Real-time feedback is defined as feedback from service users whilst they are still in receipt of care; or very shortly afterwards such as on discharge from hospital or after an outpatient appointment.

Main Site : Chesterfield Royal Hospital NHS Foundation Trust

Chesterfield Royal Hospital NHS Foundation Trust requires the provision of a real-time patient feedback service for our acute hospital and primary care settings. Real-time feedback is defined as feedback from service users whilst they are still in receipt of care; or very shortly afterwards such as on discharge from hospital or after an outpatient appointment. We require a service which will: — Support multiple methods for patients to share their feedback,

— Provide an effective approach and methodology to gaining real-time feedback across all relevant services including inpatient and daycase, emergency department, outpatients, maternity and GP services,

— Provide a real-time feed of FFT data and comments, which can be made publically available,

— Enable the generation of timely, robust, reliable and user-friendly reports on service user experience that aid quality improvement at the service delivery level,

— Generate information that provides assurance to Board on the quality of care provided,

— Ensure confidentiality and anonymity to protect patient and staff identity The contract period will be for 3 years with an option to extend individually for a further two 12 month periods at the Trust's discretion.

Please refer to SQ and ITT documentation

Chesterfield Royal Hospital NHS Foundation Trust requires the provision of a real-time patient feedback service for our acute hospital and primary care settings. Real-time feedback is defined as feedback from service users whilst they are still in receipt of care; or very shortly afterwards such as on discharge from hospital or after an outpatient appointment. We require a service which will: — Support multiple methods for patients to share their feedback,

— Provide an effective approach and methodology to gaining real-time feedback across all relevant services including inpatient and day case, emergency department, outpatients, maternity and GP services,

— Provide a real-time feed of FFT data and comments, which can be made publically available,

— Enable the generation of timely, robust, reliable and user-friendly reports on service user experience that aid quality improvement at the service delivery level Generate information that provides assurance to Board on the quality of care provided,

— Ensure confidentiality and anonymity to protect patient and staff identity The contract period will be for 3 years with an option to extend individually for a further two 12 month periods at the Trust's discretion.

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Documents

 Tender Notice