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Contract notice: Customer Relation Management software package Tender, Luxembourg - 28439118

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CREOS LUXEMBOURG SA has floated a tender for Contract notice: Customer Relation Management software package. The project location is Luxembourg and the tender is closing on 13 Dec 2018. The tender notice number is 502407-2018, while the TOT Ref Number is 28439118. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : Luxembourg

Summary : Contract notice: Customer Relation Management software package

Deadline : 13 Dec 2018

Other Information

Notice Type : Tender

TOT Ref.No.: 28439118

Document Ref. No. : 502407-2018

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : CREOS LUXEMBOURG SA
Office Name: Creos Luxembourg SA
Address: 2, rue Thomas Edison
Town: Strassen
Postal Code: L-1445
Contact Point: Service Procurement & Logistics

Phone: +352 26241
Fax: +352 26245100
Luxembourg
Email :brice.fuhs@creos.net
URL :http://www.creos.net

Tender Details

Object of the contract
Customer Relation Management software package

Description: Contract notice: Customer Relation Management software package

Authority Type: Utilities entity
Contact Nature: Services
Procedure: Competitive dialogue
Document: Contract notice
Regulation: European Union
Award criteria: The most economic tender
CPV code: 48445000, 48445000, 48445000
CPV Description: Customer Relation Management software package.

CRE_2018_086 Solution and integration of a CRM platform

Reference Number: 1801667

The Encevo group has recently reviewed its strategy to prepare for the challenges ahead in the energy market. One of the results of this review was the desire to digitize certain operations in order to improve the customers' experience and to gain inefficiency. To achieve these objectives and best meet the needs of customers, it has been decided to set up a customer relationship management (CRM Customer Relationship Management) platform for Creos Luxembourg and Enovos Luxembourg. This contract includes:

See general description.

The conditions of participation are included in the selection document.The delivery of the NDA for both lots is mandatory. Applications are available free of charge on the public markets portal. The modalities of submission of applications are included in the selection documents.
Internet address (URL): http://www.creos.net