Contract notice: Computer-related services Tender, France - 42023371

Procurement Summary

Country : France

Summary : Contract notice: Computer-related services

Deadline : 17 Apr 2020

Other Information

Notice Type : Tender

TOT Ref.No.: 42023371

Document Ref. No. : 158156-2020

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : EDF SA — DIRECTION DES ACHATS GROUPE — DAIT
Office Name: EDF SA — Direction des achats groupe — DAIT
Address: 4 rue Floréal
Town: Paris
Postal Code: 75017
Contact Point: Emilie Lobet

Phone: +33 469655577

France
Email :emilie-e.lobet@edf.fr
URL :https://www.edf.fr

Tender Details

Object of the contract
Computer-related services

Description: Contract notice: Computer-related services

Authority Type: Utilities entity
Contact Nature: Services
Procedure: Negotiated procedure
Document: Contract notice
Regulation: European Union, with participation by GPA countries
Award criteria: The most economic tender
CPV code: 72500000, 72500000
CPV Description: Computer-related services.

Level 1, level 2 and functional administration services for MCP applications of EDF`s commercial IS

Implementation of a framework market for the realization of a level 1 support service, level 2 and functional administration to users of commercial applications on the Individual Customer Market (MCP) on behalf ofthe direction of the information systems of the trade direction.

The market is made up of two types of activities: the recurrent activities which are akin to a 1 level of support, and the activities of expertise or functional administration which cover the processing of level 2 tickets and more specific requests.

Detail of the main missions entrusted for level 1 support:

- be the single point of entry for all requests at the initiative of the trades and destined for the ISD;

- be the dispatcher of the activity towards the team capable of processing the request;

- be in ability to process tickets and activities which are the responsibility of the team itself.

Detail of the main missions entrusted for level 2 support and fors functional administration activities:

- management of requests raised by level 1;

- business / MCO interface: role of intermediary between the business and MCO;

- proposals for continuous improvement axes for the implementation place of robots, scripts and other solutions aiming to improve and if possible automate the functioning of the chain of SI MCP;

- on request, production of requestses and dashboards and indicators for the management of the activity but also for the needs of the trades;

- implementation of preventive action plans and monitoring that the quality of the data;

- management of authorizations;

- referential management.

Joint management between the two supports is essential to ensure interactions between level 1 and level 2. In a concernIn continuous improvement, this common governance will facilitate the industrialization of activities which can then be taken up by the N1.

A summary of the CTTP is available in the market documents on the purchasing portal (https://pha.edf.com) RFx_085142.

The candidate must provide a declaration on honor to justify that he does not enter in any of the cases mentioned in articles L. 2141-1 to L. 2141-5 and L. 2141-7 to L. 2141-11 of the public procurement code, in particular that it meets the obligations concerning the employment of disabled workers defined in articles L. 5212-1 to L. 5212-11 of the labor code. This declaration is to be produced by the individual candidates and by each of the members of a candidate group and, if applicable, by the sub-contractors present.ndidat must submit an extract from the relevant register such as a K bis extract, or, failing this, an equivalent document making it possible to identify the candidate. This document is to be provided by the individual candidates and by each member of a candidate group.

The candidate must provide the financial statements (balance sheets and profit and loss accounts) for the last three financial years available attesting to his perfinancial (or equivalent) enemy - eliminatory.

The candidate must have an average annual CA for the last three financial years available at 7, 000, 000 EUR - eliminatory.

For information:

- the candidate must communicate: the global CA world, the CA realized with EDF, the CA realized in the activity of user support for the last three years;

- the candidate will provide a presentbrief description of the company (two pages maximum). Objective: to present all the activities of the company (or group) responding to the services requested.

Applicants must express their interest in this contract notice by logging into the purchasing portal (https://pha.edf.com) and accessing to the RFx_085142 information request, and attach the requested documents to this notice from marche.

Interested candidates, not yet registered, will self-reference from the home page of the purchasing portal on the site https://pha.edf.com using the link in the insert:.

A titled document is available in the collaborative space dedicated to suppliers in the purchasing portal.

The consultation will be carried out by e-tender via EDF`s electronic purchasing portal (https: //pha.edf.com).

EDF reserves the possibility of awarding the contract on the basis of initial offers without negotiation.

As part of the dematerialization of its procedures, EDF SA informs all bidders that the electronic signature of the contracts is privileged, whether these are attributed to a single company or to a group of companies.

In addition:

1) any oral or ewritten concerning this contract notice must be done in French which will be the language of exchange within the project, the consultation and the contract which will follow;

2) candidates are invited to submit all response documents to this contract notice on the electronic platform purchase portal https://pha.edf.com on which candidates must be previously registered;

3)in order to facilitate the reading and analysis of the documents provided, the response must be made in accordance with the response framework annexed to the purchasing portal.

For any information concerning the purchasing portal, please contact Ivalua Helpdesk at 33 184770026 ( one number for France and abroad) Monday to Friday 8:00 a.m. to 6:00 p.m.

CET (French time) or by mailier electronique a: support-edf@ivalua.com

To access the information request, log on to https: //pha.edf.com

— on the home page of the site, click on my RFX and select the RFX concerned (RFx_085142);

- read and accept the confidentiality agreement in order to have access to viewing the RFX;

- on the tab acknowledge receipt, check or.


Internet address (URL): https://www.edf.fr

Documents

 Tender Notice