Contract notice: Call centre Tender in United Kingdom - 11808791

Procurement Summary

Country: United Kingdom

Summary: Contract notice: Call centre

Deadline: 24 Apr 2017

Posting Date: 21 Mar 2017

Other Information

Notice Type: Tender

TOT Ref.No.: 11808791

Document Ref. No.: 103750-2017

Competition: ICB

Financier: Self Financed

Purchaser Ownership: -

Tender Value: Refer Document

CPV Classification

79512000 - Call centre
31224000 - Connections and contact elements
79342300 - Customer services
79342320 - Customer-care services
79342321 - Customer-loyalty programme
79411100 - Business development consultancy services
79500000 - Office-support services
79511000 - Telephone operator services
79510000 - Telephone-answering services

Purchaser's Detail

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Tender Details

Object of the contract

Call centre
Description: Contract notice: Call centre
Authority Type: Ministry or any other national or federal authority

Contact Nature: Services

Procedure: Open procedure

Document: Contract notice

Regulation: European Union, with participation by GPA countries

Award criteria: The most economic tender

CPV code: 79512000, 31224000, 79342300, 79342320, 79342321, 79411100, 79500000, 79511000, 79510000, 79512000, 31224000, 79342300, 79342320, 79342321, 79411100, 79500000, 79511000, 79510000
More Information ( in Original Language):
CPV Description: Call centre.  

Connections and contact elements.  

Customer services.  

Customer-care services.  

Customer-loyalty programme.  

Business development consultancy services.  

Office-support services.  

Telephone operator services.  

Telephone-answering services.  

Get into Teaching Information Service.  

This Contract Notice is issued by the Department for Education (DfE) and is an opportunity to provide the Get into Teaching Information Service, a contact and support service that assists people to apply for initial teacher training (ITT) courses, and assists qualified teachers to return to the profession, in England. The service will be delivered from 1 September 2017 for an initial 3-year term with option to extend for 1+1. A similar provision is in place until this date.  

NUTS Code : UK  

Main Site : England only.  

The National College for Teaching and Leadership (NCTL) is an executive agency sponsored by the Department for Education (DfE). Its purpose is to improve the quality of the education and early years workforce and to help schools to help each other improve. This is for an initial 3-year term, with the option to extend for 1+1.  

NCTL is responsible for ensuring that enough high quality trainees enter initial teacher training (ITT) to meet the needs of the sector. It also supports qualified teachers returning to the profession; those looking to apply for Early Years ITT; and schools/teachers looking to gain accreditation as a teaching school/leader of education.  

To support teacher supply in England, NCTL is seeking one national provider (or consortium) to support and motivate people to enter teaching careers, either through ITT or through returning to the profession. This service relates to recruitment to teacher training courses and teaching posts in England, although enquiries can be made by candidates from anywhere in the world.  

The Provider will offer a personalised service based on the specific needs of each enquirer, through:  

-" An initial point of contact and information including, but not limited to, voice, web-chat and social media channels.  

-" A 1:1 tailored advisory service to eligible candidates, offered over a period of time and delivered by professionals.  

-" Delivery of NCTL's customer relationship management programme.  

-" Support for Train to Teach events and other targeted activities to support marketing campaigns.  

-" Systems to evaluate and improve the customer experience, and provide a range of management information.  

-" An accessible system for schools and candidates to arrange classroom experience days.  

The Service will lead interactions with enquirers, helping each individual to identify next steps that could increase their chances of both applying to ITT and being successful. The service requirements may change over time in response to Government policy.  

The Service gives NCTL a means of providing accurate, impartial and consistent messages about ITT and teaching for the state sector in England, guiding them to making a successful application. Services are focussed on registrants who could train to teach a priority subject. Current priority subjects for ITT are mathematics, physics, chemistry, languages, computing, geography and biology. This list is subject to change on an annual basis.  

Estimated total value: The maximum indicative value range for Year 1 of the contract term is 3 000 000 - 4 750 000 GBP exclusive of VAT. NCTL expects year on year savings across the service, and improvements to be made to candidate journey that will enable the cost per successful applicant to reduce. This contract will have an option to extend for up to a further 2 years.  

A prior information notice (PIN) was published via OJEU and Contracts Finder on 30.9.2016  

http://ted.europa.eu/udl?uri=TED:NOTICE:338316-2016:TEXT:EN:HTML  

The following addendum to this PIN was published on 24.2.2017.  

http://ted.europa.eu/udl?uri=TED:NOTICE:71351-2017:TEXT:EN:HTML  

In addition to publishing the PIN via OJEU and Contracts Finder, the Department has used social media to signpost potential bidders to the PIN.  
Internet address (URL): https://www.gov.uk/government/organisations/department-for-education

Directive: Classical Directive (2014/24/EU)

Documents

 Tender Notice