Contract notice: Call centre Tender in United Kingdom - 11449044

Procurement Summary

Country: United Kingdom

Summary: Contract notice: Call centre

Deadline: 03 Apr 2017

Posting Date: 07 Mar 2017

Other Information

Notice Type: Tender

TOT Ref.No.: 11449044

Document Ref. No.: 085248-2017

Competition: ICB

Financier: Self Financed

Purchaser Ownership: -

Tender Value: Refer Document

CPV Classification

79512000 - Call centre
48000000 - Software package and information systems
48100000 - Industry specific software package
48211000 - Platform interconnectivity software package
48980000 - Programming languages and tools
66171000 - Financial consultancy services
71241000 - Feasibility study, advisory service, analysis
71311300 - Infrastructure works consultancy services
72000000 - IT services: consulting, software development, Internet and support
72100000 - Hardware consultancy services
72200000 - Software programming and consultancy services
72210000 - Programming services of packaged software products
72220000 - Systems and technical consultancy services
72221000 - Business analysis consultancy services
72246000 - Systems consultancy services
72250000 - System and support services
72260000 - Software-related services
72266000 - Software consultancy services
72300000 - Data services
72400000 - Internet services
72412000 - Electronic mail service provider
72420000 - Internet development services
72421000 - Internet or intranet client application development services
72422000 - Internet or intranet server application development services
72500000 - Computer-related services
72590000 - Computer-related professional services
72600000 - Computer support and consultancy services
73200000 - Research and development consultancy services
73210000 - Research consultancy services
75112000 - Administrative services for business operations
75120000 - Administrative services of agencies
79200000 - Accounting, auditing and fiscal services
79300000 - Market and economic research; polling and statistics
79311000 - Survey services
79311400 - Economic research services
79340000 - Advertising and marketing services
79341000 - Advertising services
79341100 - Advertising consultancy services
79341400 - Advertising campaign services
79342000 - Marketing services
79342100 - Direct marketing services
79342200 - Promotional services
79342300 - Customer services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
79342320 - Customer-care services
79342321 - Customer-loyalty programme
79400000 - Business and management consultancy and related services
79410000 - Business and management consultancy services
79411100 - Business development consultancy services
79413000 - Marketing management consultancy services
79415200 - Design consultancy services
79416000 - Public relations services
79416100 - Public relations management services
79416200 - Public relations consultancy services
79430000 - Crisis management services
79500000 - Office-support services
79511000 - Telephone operator services
79570000 - Mailing-list compilation and mailing services
79600000 - Recruitment services
79900000 - Miscellaneous business and business-related services
79933000 - Design support services
80533000 - Computer-user familiarisation and training services
90714100 - Environmental information systems

Purchaser's Detail

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Tender Details

Object of the contract

Call centre
Description: Contract notice: Call centre
Authority Type: Ministry or any other national or federal authority

Contact Nature: Services

Procedure: Open procedure

Document: Contract notice

Regulation: European Union, with participation by GPA countries

Award criteria: The most economic tender

CPV code: 79512000, 48000000, 48100000, 48211000, 48980000, 66171000, 71241000, 71311300, 72000000, 72100000, 72200000, 72210000, 72220000, 72221000, 72246000, 72250000, 72260000, 72266000, 72300000, 72400000, 72412000, 72420000, 72421000, 72422000, 72500000, 72590000, 72600000, 73200000, 73210000, 75112000, 75120000, 79200000, 79300000, 79311000, 79311400, 79340000, 79341000, 79341100, 79341400, 79342000, 79342100, 79342200, 79342300, 79342310, 79342311, 79342320, 79342321, 79400000, 79410000, 79411100, 79413000, 79415200, 79416000, 79416100, 79416200, 79430000, 79500000, 79511000, 79512000, 79570000, 79600000, 79900000, 79933000, 80533000, 90714100, 79512000, 48000000, 48100000, 48211000, 48980000, 66171000, 71241000, 71311300, 72000000, 72100000, 72200000, 72210000, 72220000, 72221000, 72246000, 72250000, 72260000, 72266000, 72300000, 72400000, 72412000, 72420000, 72421000, 72422000, 72500000, 72590000, 72600000, 73200000, 73210000, 75112000, 75120000, 79200000, 79300000, 79311000, 79311400, 79340000, 79341000, 79341100, 79341400, 79342000, 79342100, 79342200, 79342300, 79342310, 79342311, 79342320, 79342321, 79400000, 79410000, 79411100, 79413000, 79415200, 79416000, 79416100, 79416200, 79430000, 79500000, 79511000, 79570000, 79600000, 79900000, 79933000, 80533000, 90714100, 75100000, 72212211, 72320000, 72243000, 50324100
More Information ( in Original Language):
CPV Description: Contact Centre Services Framework Agreement.  

Call centre.  

Software package and information systems.  

Industry specific software package.  

Platform interconnectivity software package.  

Programming languages and tools.  

Financial consultancy services.  

Feasibility study, advisory service, analysis.  

Infrastructure works consultancy services.  

IT services: consulting, software development, Internet and support.  

Hardware consultancy services.  

Software programming and consultancy services.  

Programming services of packaged software products.  

Systems and technical consultancy services.  

Business analysis consultancy services.  

Systems consultancy services.  

System and support services.  

Software-related services.  

Software consultancy services.  

Data services.  

Internet services.  

Electronic mail service provider.  

Internet development services.  

Internet or intranet client application development services.  

Internet or intranet server application development services.  

Computer-related services.  

Computer-related professional services.  

Computer support and consultancy services.  

Research and development consultancy services.  

Research consultancy services.  

Administrative services for business operations.  

Administrative services of agencies.  

Accounting, auditing and fiscal services.  

Market and economic research; polling and statistics.  

Survey services.  

Economic research services.  

Advertising and marketing services.  

Advertising services.  

Advertising consultancy services.  

Advertising campaign services.  

Marketing services.  

Direct marketing services.  

Promotional services.  

Customer services.  

Customer survey services.  

Customer satisfaction survey.  

Customer-care services.  

Customer-loyalty programme.  

Business and management consultancy and related services.  

Business and management consultancy services.  

Business development consultancy services.  

Marketing management consultancy services.  

Design consultancy services.  

Public relations services.  

Public relations management services.  

Public relations consultancy services.  

Crisis management services.  

Office-support services.  

Telephone operator services.  

Mailing-list compilation and mailing services.  

Recruitment services.  

Miscellaneous business and business-related services.  

Design support services.  

Computer-user familiarisation and training services.  

Environmental information systems.  

Administration services.  

Platform interconnectivity software development services.  

Database services.  

Programming services.  

System maintenance services.  

Crown Commercial Service as the Authority is putting in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at V1.3) (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS Bodies and Local Authorities and the wider public sector.  

The services within the scope of this Framework Agreement have been divided into 2 Lots:  

-" Lot 1 -" Specialist Contact Centre Consultancy Services; and  

-" Lot 2 -" Contact Centre Services.  

Further details regarding the Lots are provided in Annex B.  

Potential Providers have the opportunity to bid for both of the two (2) Lots. However if a Potential Provider is successful on both Lots they will only be awarded a place on the Lot that they have indicated in the Tender as their preferred Lot. For clarity, Potential Providers are not allowed to be awarded a Framework Agreement for both Lot 1 and Lot 2.  

The duration of the Contact Centre Services Framework Agreement shall be for a period of four (4) years.  

Potential Providers will be advised if this is necessary during the procurement. Parent Company and/or other guarantees of performance and financial liability may be required by the Authority if considered appropriate.  

Potential Providers will be assessed in accordance with Section 5 of Chapter 2 of the Public Contract Regulations 2015, as amended (implementing Title II, Chapter III, Section 3, Sub section i of Directive 2014/24/EU), on the basis of information provided in response to an Invitation to Tender (-

Documents

 Tender Notice