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The SUMAR, PUBLIC SERVICES OF SOCIAL ACTION OF CATALONIA, MP, SL has issued a Tender notice for the procurement of a Contract for the Development and Implementation of a Multichannel Chat Bot and Guided Assistants, Within the Framework of the "Multichannel Access Point" Project Financed with the Next Generation Fund in the Spain. This Tender notice was published on 22 Oct 2025 and is scheduled to close on 04 Nov 2025, with an estimated Tender value of EUR 14300.00. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 128671045, while the tender notice number is 322/2025 and Registering on the platform.
Procurement Summary
Country: Spain
Summary: Contract for the Development and Implementation of a Multichannel Chat Bot and Guided Assistants, Within the Framework of the "Multichannel Access Point" Project Financed with the Next Generation Fund
Deadline: 04 Nov 2025
Posting Date: 22 Oct 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 128671045
Document Ref. No.: 322/2025
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: EUR 14300.00
Purchaser's Detail
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Login to see detailsTender Details
Description of the service: The object of the contract is the development, implementation and maintenance of a virtual assistant (bot) capable of responding in an automated, immediate and multi-channel manner (web, WhatsApp and Telegram) to the most frequent information queries attended by the administrative staff and Social Services reception, within the framework of the "Multichannel access point" project presented by SUMAR in the Next Generation call.
Procedure: Type of processing: Ordinary
Award procedure: Minor contract
Deadline for submission of offers: 04/11/2025 04:29:59
Tool for electronic presentation of offers: Telematics
Electronic auction: No
The ACP is applicable to the contract: No
Language or languages in which they must be written offers or requests for participation: Catalan, Spanish, English, Occitan
Date of publication of the advertisement: 22/10/2025 11:38
Estimated value of the contract: 14, 300.00 €
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