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The SOCIAL INSURANCE BANK has issued a Tender notice for the procurement of a Continuous Customer Satisfaction Survey (kto) in the Netherlands. This Tender notice was published on 11 Feb 2025 and is scheduled to close on 24 Mar 2025, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 114584386, while the tender notice number is EA2024013B and Registering on the platform.
Procurement Summary
Country: Netherlands
Summary: Continuous Customer Satisfaction Survey (kto)
Deadline: 24 Mar 2025
Posting Date: 11 Feb 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 114584386
Document Ref. No.: EA2024013B
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
79342311 - Customer satisfaction surveyPurchaser's Detail
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Login to see detailsTender Details
This concerns re -tendering of the previous published tender on TenderNed with reference TN496186. The reason for the restart is a change in the suitability requirements. With this tender, the SVB aims to conclude a framework agreement with one contractor to conduct the continuous customer satisfaction survey, among citizens who have contacted the SVB via telephone and WhatsApp.
Legal Framework: Procurement law 2012type Operate Procedure Review Glass satisfaction, CKTO, Customer Insight, Customer Experience Head Order (CPVcode) 793423116 Research into Future of Version (Nut Code) Nederland (NL) TenderNedGERGEREMEMEMEBEMEMEEMEEMEEM Nationale European Planning Application Assignment of the Assignment Date24 Mar. 2025, 10: 00 -related publications
Command type: Service procedure public vaulting, CKTO, KTO, Customer Insight, Customer experience chief (CPVcode) 793423116 Research into Future (NL) Nederland (NL) TenderNedMeULKERMEMEMOUTEMOUTEMOVEMEUREUREMEURE assignment closing date24 Mar. 2025, 10: 00 -related publications
Procedure: Publicword customer satisfaction, KTO, Customer Insight, Customer experience chief (CPVcode) 793423116 Research into Folding (NL) Nederland (NL) TENDERNEDMERKEMEMOUTMAK510422 ReFerTERENEMEAMEAMEURPEURINGS Mar. 2025, 10: 00 -related publications
Keywords: customer satisfaction, CKTO, KTO, customer insight, customer experience chief (CPVcode) 793423116 Research into satisfaction with customers' implementation (utility code) Nede ...
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