Contactability for Waiting List Management Tender, Chile - 128270477

Procurement Summary

Country: Chile

Summary: Contactability for Waiting List Management

Deadline: 29 Oct 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 128270477

Document Ref. No.: 1549-173-LE25

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Products or services: Call center or technical support software (call centers or contact center)

October 14, 2025, from the head of Procurement of the Supply Unit, the requirement is not found in the Annual Purchasing Plan 2025, approved by Exempt Resolution NO410, of 2025. However, the acquisition is necessary for the following reasons: "…but according to what was indicated by the Administrative Deputy Director via email on September 29, 2025, there are economic resources per proposal ministerial charge under subtitles 21 and 22 in hospitals, and indicates that for our hospital the initiative reaches 265 million pesos. Additionally, the head of the records subunit, Diego Rodriguez Bustos, sends a validation certificate, dated October 13, 2025, where points out that 'in accordance with Technical Standard NO118 on Demand Registration and Waiting Times No GES January 2025 and the Technical Guidelines for Contactability Management issued this year, it is appropriate to technically and normatively substantiate the implementation and/or strengthening of mechanisms to improve the contactability of users on waiting lists...'. ensure operational multi-channel including telephony, email, instant messaging and SMS, complete traceability of each registration interaction of ej...

Documents

 Tender Notice