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THE GUINNESS PARTNERSHIP LTD has floated a tender for Contact Management. The project location is United Kingdom and the tender is closing on 28 Jun 2022. The tender notice number is GUINPART001-DN612881-91044182, while the TOT Ref Number is 66816313. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Contact Management
Deadline : 28 Jun 2022
Other Information
Notice Type : Tender
TOT Ref.No.: 66816313
Document Ref. No. : GUINPART001-DN612881-91044182
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : GBP 1260000
Purchaser's Detail
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Login to see detailsTender Details
Title : Contact Management
Location Of Contract : United Kingdom
Industry : Contact management software package - 48333000 Contract systems analysis and programming services - 72245000 Contract administration services - 79994000
Value Of Contract : £1, 260, 000
Description : Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. Guinness wishes to understand the capabilities of partners to provide CCaaS services to include but not be limited to the below aspects:• Omni channel capabilities• Multiple, segmented Contact Centre capabilities• Call and Queue Management• Agent and Customer journey and experience• Call Quality & Monitoring tools • Customer Identification and Verification features• Call Delivery, IVR, management, conferencing routing and recording• Chatbots, AI, Speech recognition, predicative dialler, webchat, gamification features• PCI process and compliance• MI Reporting• Digital signage - wallboards• Workforce Management capabilities• Integration with Microsoft Dynamics 365 CRM, MS Teams, Power BI• Cloud Hosting• UK hosted cloud data centres are preferredThe SQ documents are available on https://procontract.due-north.com and the project reference is DN612881
Published Date : 19 May 2022
Closing Date : 28 June 2022
Documents
Procurement Documents for United Kingdom
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