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Contact Centre Replacement Tender in Australia - 144264671

The CENTRAL QUEENSLAND UNIVERSITY has issued a Tender notice for the procurement of a Contact Centre Replacement in the Australia. This Tender notice was published on 30 Jun 2026 and is scheduled to close on 22 Jul 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 144264671, while the tender notice number is VP515157 and Registering on the platform.

Procurement Summary

Country: Australia

Summary: Contact Centre Replacement

Deadline: 22 Jul 2026

Posting Date: 30 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 144264671

Document Ref. No.: VP515157

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Contact Centre Replacement
CQUniversity currently operates an on-premises Cisco Finesse contact centre environment integrated with the University’s Customer Relationship Management (CRM) platform, SugarCRM, and the University’s IT Service Management tool, Ivanti, to support customer interaction management and operational workflows. The University is seeking to evaluate modern Contact Centre platforms and associated capabilities to support evolving customer engagement expectations, operational efficiency, scalability, integration flexibility, and future digital service delivery opportunities.

Opens :Tuesday 30 June 2026 (E. Australia Standard Time)

Closes :Wednesday 22 July 2026 04:00 PM (E. Australia Standard Time)

Supplier query cut-off :Wednesday 15 July 2026 04:00 PM (E. Australia Standard Time)

Expected decision :Wednesday 29 July 2026 (E. Australia Standard Time)

CQUniversity is one of Australia’s largest regional universities, with a presence in every mainland state and a strong reputation for excellence in education, real-world graduate outcomes, and industry collaboration.With over 30, 000 students studying online and on campus across the country, we offer real choices through a comprehensive range of more than 250 qualifications, from short courses and trades to undergraduate, postgraduate and research higher degrees.As Queensland’s only dual-sector university, we provide flexible study pathways, industry-aligned training, and personalised support to help our students succee...

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