Contact Centers and Intermediaries 2026 Tender - 144415217

Procurement Summary

Country: Switzerland

Summary: Contact Centers and Intermediaries 2026

Deadline: 28 Aug 2026

Posting Date: 02 Jul 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 144415217

Document Ref. No.: 40117-01

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

48000000 - Software package and information systems

Purchaser's Detail

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Tender Details

With this tender, the city of Zurich, represented by the Organization and IT Department (OIZ), hereinafter referred to as the client, is evaluating a system integrator for contemporary contact center and intermediary solutions based on the current Microsoft Teams telephony used at OIZ. The client intends to conclude a contract with a term of five years, with a unilateral option to extend it for a further two years. Main CPV: 48000000 software package and Information systems
Contract duration: 01.01.2027 – 31.12.2031 Round of questions 1, Submit by: 12.07.2026 Submission of tender: 28.08.2026, 12:00 Tender valid until: 365 days after submission deadline Opening of tenders: 31.08.2026

Documents

 Tender Notice