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HALMSTAD MUNICIPALITY has floated a tender for Contact Center System. The project location is Sweden and the tender is closing on 29 Jan 2026. The tender notice number is 861781-2025, while the TOT Ref Number is 132643498. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: Sweden
Summary: Contact Center System
Deadline: 29 Jan 2026
Posting Date: 24 Dec 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 132643498
Document Ref. No.: 861781-2025
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: SEK 15000000
Purchaser's Detail
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Login to see detailsTender Details
Halmstad municipality procures a case management system with integrated function for contact center, incl. for example softphone. The procurement includes a case management system for the municipal group with mainly integrated functionality for handling at least the channels visit, telephone, chat and email and, if possible, social media. It is important that the work is perceived to be carried out in one and the same system, with an essentially seamless flow within the contact center operations, incl. appropriate forwarding functions, traceability and follow-up etc. The municipality intends to procure a cloud service (SaaS) but would also like, if possible, the option of on-premise operation. Other options are also relevant, for example connection of new telephony operator provider/s. In addition to the right of use to and operation of the system is also included as usual associated ancillary services relating to introduction, training, maintenance, development and support etc. Contact center system Halmstad municipality procures a case management system with integrated function for contact center, incl. for example softphone. The procurement includes a case management system for the municipal group with mainly integrated functionality for managing at least the channels visits, telephony, chat and email and, if possible, social media. Important to work is perceived to be conducted in one and the same system, with an essentially seamless flow within contact center operations, incl. appropriate functions for forwarding, traceability and follow-up, etc. The municipality ...
Document Type: Contract Notice Contract Type: services Estimated Value: 15000000 - SEK Authority Type: body-pl-la Doc Title: Kontaktcentersystem Dispatch Date: 2025-12-23 Publish Date: 2025-12-24 Submission Date: 2026-01-29
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