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Contact Center Solution Tender in Netherlands - 150697031

The MUNICIPALITY OF GRONINGEN has issued a Tender notice for the procurement of a Contact Center Solution in the Netherlands. This Tender notice was published on 09 Oct 2026 and is scheduled to close on 01 Dec 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 150697031 and Registering on the platform.

Procurement Summary

Country: Netherlands

Summary: Contact Center Solution

Deadline: 01 Dec 2026

Posting Date: 09 Oct 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 150697031

Document Ref. No.: Login to see details

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72000000 - IT services: consulting, software development, Internet and support

Purchaser's Detail

Name: Login to see details

Address: Login to see details

Email: Login to see details

Documents

Tender Notice

TN617130--EF16-Aankondiging-van-een-opdracht--algemene-richtlijn-standaardregeling-20261007230749.pdf

uea_617130_20261007230634.pdf

Bijlage-11-Security-Minimale-Maatregelen-Set.xlsx

BIjlage-13-Beschrijving-use-cases.pdf

Bijlage-12-PSA-KCC.pdf

BIjlage-10-Richtlijnen-Exit-scenario.pdf

BIjlage-9-Verklaring-Russische-betrokkenheid.docx

BIjlage-8-Formulier-referentieopdracht.docx

Bijlage-7-Uniform-Europees-Aanbestedingsdocument.pdf

Bijlage-6-Uitvoering-Social-Return.pdf

Bijlage-5-Inkoopvoorwaarde-GIBIT-2025.pdf

Bijlage-4-Conceptverwerkersovereenkomst.pdf

Bijlage-3-Concept-overeenkomst.pdf

Bijlage-2-Prijzenblad.xlsx

Appendix-C--Prioriteitsbepaling-incidenten.pdf

Appendix-B--Richtlijn-opstellen-Service-Level-Agreement.pdf

Appendix-A--SaaS-aansluitvoorwaarden.pdf

Bijlage-1-Programma-van-eisen.xlsx

Offerteaanvraag-Contactcenter-oplossing-1.0.pdf

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Tender Notice	Download
TN617130--EF16-Aankondiging-van-een-opdracht--algemene-richtlijn-standaardregeling-20261007230749.pdf	Download
uea_617130_20261007230634.pdf	Download
Bijlage-11-Security-Minimale-Maatregelen-Set.xlsx	Download
BIjlage-13-Beschrijving-use-cases.pdf	Download
Bijlage-12-PSA-KCC.pdf	Download
BIjlage-10-Richtlijnen-Exit-scenario.pdf	Download
BIjlage-9-Verklaring-Russische-betrokkenheid.docx	Download
BIjlage-8-Formulier-referentieopdracht.docx	Download
Bijlage-7-Uniform-Europees-Aanbestedingsdocument.pdf	Download
Bijlage-6-Uitvoering-Social-Return.pdf	Download
Bijlage-5-Inkoopvoorwaarde-GIBIT-2025.pdf	Download
Bijlage-4-Conceptverwerkersovereenkomst.pdf	Download
Bijlage-3-Concept-overeenkomst.pdf	Download
Bijlage-2-Prijzenblad.xlsx	Download
Appendix-C--Prioriteitsbepaling-incidenten.pdf	Download
Appendix-B--Richtlijn-opstellen-Service-Level-Agreement.pdf	Download
Appendix-A--SaaS-aansluitvoorwaarden.pdf	Download
Bijlage-1-Programma-van-eisen.xlsx	Download
Offerteaanvraag-Contactcenter-oplossing-1.0.pdf	Download

Contract Award Notice	Download
TN617130--EF16-Aankondiging-van-een-opdracht--algemene-richtlijn-standaardregeling-20261007230749.pdf	Download
uea_617130_20261007230634.pdf	Download
Bijlage-11-Security-Minimale-Maatregelen-Set.xlsx	Download
BIjlage-13-Beschrijving-use-cases.pdf	Download
Bijlage-12-PSA-KCC.pdf	Download
BIjlage-10-Richtlijnen-Exit-scenario.pdf	Download
BIjlage-9-Verklaring-Russische-betrokkenheid.docx	Download
BIjlage-8-Formulier-referentieopdracht.docx	Download
Bijlage-7-Uniform-Europees-Aanbestedingsdocument.pdf	Download
Bijlage-6-Uitvoering-Social-Return.pdf	Download
Bijlage-5-Inkoopvoorwaarde-GIBIT-2025.pdf	Download
Bijlage-4-Conceptverwerkersovereenkomst.pdf	Download
Bijlage-3-Concept-overeenkomst.pdf	Download
Bijlage-2-Prijzenblad.xlsx	Download
Appendix-C--Prioriteitsbepaling-incidenten.pdf	Download
Appendix-B--Richtlijn-opstellen-Service-Level-Agreement.pdf	Download
Appendix-A--SaaS-aansluitvoorwaarden.pdf	Download
Bijlage-1-Programma-van-eisen.xlsx	Download
Offerteaanvraag-Contactcenter-oplossing-1.0.pdf	Download

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Contact Center Solution Tender in Netherlands - 150697031