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The VETERANS AFFAIRS, DEPARTMENT OF has issued a Tender notice for the procurement of a Contact Center as a Service Products and Services in the USA. This Tender notice was published on 21 Mar 2026 and is scheduled to close on 31 Mar 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 138209017, while the tender notice number is VA-26-00006714 and Registering on the platform.
Procurement Summary
Country: USA
Summary: Contact Center as a Service Products and Services
Deadline: 31 Mar 2026
Posting Date: 21 Mar 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 138209017
Document Ref. No.: VA-26-00006714
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Address: Login to see tender_details
Email: Login to see tender_detailsLogin to see details Tender Details Contact Center as a Service Products and Services Documents
This Request for Information (RFI) is issued for information and planning purposes only and does not constitute a solicitation nor does it restrict the Department of Veterans Affairs (VA) as to the ultimate acquisition approach.
This notice is issued solely for information and planning purposes - it does not constitute a Request for Quote (RFQ)/Invitation for Bid (IFB)/Request for Proposal (RFP) or a promise to issue an RFQ, IFB or RFP in the future. This notice does not commit the VA to contract for any supply or service. Further, the VA is not seeking quotes, bids or proposals at this time and will not accept unsolicited proposals in response to this source sought notice. The VA will not pay for any information or administrative costs incurred in response to this notice. Submittals will not be returned to the responder. Not responding to this notice does not preclude participation in any future RFQ or IFB or RFP, if any is issued. If a solicitation is released, it will be synopsized on the Governmentwide Point of Entry. It is the responsibility of potential offerors to monitor the Governmentwide Point of Entry for additional information pertaining to this requirement.
A brief synopsis of the required product is provided below:
The Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Connectivity & Collaboration Services (CCS), Unified Communications, has a requirement for Contact Center as a Service Products and Services.
This is a mission critical OIT project intended to stabilize and improve upon the technical and service delivery of connecting VA Contact Center Professionals to Veterans having a mental health crisis or having thoughts of suicide and improving the Veterans experience with all VA Enterprise Contact Centers. The effort includes supporting the VA in its efforts to expand the implementation and deployment of its current Federal Risk and Authorization Managemen...
Notice ID: va-26-00006714
Department/Ind. Agency: veterans affairs, department of
Sub-tier: veterans affairs, department of
Office: technology acquisition center nj (36c10b)
Product Service Code: da10 - it and telecom - business application/application development software as a service
NAICS Code: 518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Inactive Dates: apr 15, 2026
Inactive Policy: 15 days after response date
Procurement Documents for USA
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