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STEDIN has floated a tender for Contact Center as a Service (Ccaas) 2025. The project location is Netherlands and the tender is closing on 18 Dec 2025. The tender notice number is 757394, while the TOT Ref Number is 129681068. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: Netherlands
Summary: Contact Center as a Service (Ccaas) 2025
Deadline: 18 Dec 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 129681068
Document Ref. No.: 757394
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The object of the tender is to provide a Contact Center as a Service (CCaaS), including Workforce Optimization (WFO) functionalities and SIPtrunk components, to support various business groups that provide customer contact. The requested solution will be deployed by it Customer Contact Center (CCC), the Central Troubleshooting Service (CSR) and other departments that are in contact with both business customers and consumers. The scope of the assignment includes the following components: the functional components, implementation, services and advice/strategic partnership.
Legal Framework: Public Procurement Act 2012Type of assignmentServicesNature of the assignmentFramework agreementProcedurePublicKeywordsCCaaS, Plantform Customer interactionMain assignment (CPV code) 793423202 Customer service services Additional assignment(s) (CPV code)790000004 Business services: legal, marketing, consulting, printing and securityPlace of execution (NUTS code) NETHERLANDS (NL) TenderNed reference number531699Reference number757394PB/S numberEuropean or nationalEuropeanPlanningCommencement of assignmentCompletion of assignmentClosing date18 Dec. 2025, 3:00 PMRelated publications6 Nov. 2025Announcement of an assignment sectoral guideline, standard regulationJun 12 2025Announcement of a contract sectoral guideline, standard arrangement
Type of Command: ServicesNature of the assignmentFramework agreementProcedurePublicKeywordsCCaaS, Plantform Customer interactionMain assignment (CPV code) 793423202 Services for customer service Additional assignment(s) (CPV code)790000004 Business services: legal, marketing, consulting, printing and securityPlace of performance (NUTS code) NETHERLANDS (NL) TenderNed reference number531699Reference number757394PB/S numberEuropean or nationalEuropeanPlanningCommencement of assignmentCompletion assignmentClosing date18 Dec. 2025, 3:00 PMRelated publications6 Nov. 2025Announcement of an assignment sectoral guideline, standard arrangementJun 12 2025Announcement of a contract sectoral guideline, standard arrangement
Procedure: PublicKeywordsCCaaS, Plantform Kl...
Documents
Procurement Documents for Netherlands
Access a comprehensive library of standard procurement documents specific to Netherlands. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Netherlands
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