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Contact Center Operations Tender, USA - 100740318

HEALTH AND HUMAN SERVICES, DEPARTMENT OF has floated a tender for Contact Center Operations. The project location is USA and the tender is closing on 16 May 2024. The tender notice number is 241315, while the TOT Ref Number is 100740318. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : USA

Summary : Contact Center Operations

Deadline : 16 May 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 100740318

Document Ref. No. : 241315

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

Purchaser : HEALTH AND HUMAN SERVICES, DEPARTMENT OF
Contracting Office Address : BALTIMORE, MD 21244
Primary Point of Contact : Brian Humes
brian.humes@cms.hhs.gov
Phone Number 4107868898

Secondary Point of Contact : Deborah S. Lester
deborah.lester@cms.hhs.gov
Phone Number 4107865136
USA
Email :brian.humes@cms.hhs.gov

Tender Details

Description

The Centers for Medicare & Medicaid Service (CMS) operates a toll-free, nation-wide, 24 x 7 contact center with multiple sites to provide customer service and address inquiries, which includes 1-800 MEDICARE and the Marketplace (Exchange) call centers (Collectively called Contact Center Operations (CCO)). The operations include offering services across multiple contact channels such as telephone, email, written correspondence, TDD/TTY, and web chat, enabling multi-channel access with a high level of service across the United States and its territories.

The Centers for Medicare and Medicaid Services (CMS) intends to award a contract for Contact Center Operations (CCO). The purpose of this contract is to obtain contact center operations (CCO) support to respond to inquiries from the Centers for Medicare and Medicaid Services- (CMS-s) customer service population.
Active Contract Opportunity Notice ID 241315 Related Notice Department/Ind. Agency HEALTH AND HUMAN SERVICES, DEPARTMENT OF Sub-tier CENTERS FOR MEDICARE AND MEDICAID SERVICES Office OFC OF ACQUISITION AND GRANTS MGMT
General Information
Contract Opportunity Type: Presolicitation (Original)
All Dates/Times are: (UTC-04:00) EASTERN STANDARD TIME, NEW YORK, USA
Original Published Date: May 01, 2024 09:45 am EDT
Original Response Date: May 16, 2024 11:00 am EDT
Inactive Policy: 15 days after response date
Original Inactive Date: May 31, 2024
Initiative: None

Classification
Original Set Aside:
Product Service Code: R499 - SUPPORT- PROFESSIONAL: OTHER
NAICS Code: 561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance: USA