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The HUNGARIAN NATIONAL BANK has issued a Tender notice for the procurement of a Contact Center Operation, Software Tracking_1182026 in the Hungary. This Tender notice was published on 27 May 2026 and is scheduled to close on 26 Jun 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 142136727, while the tender notice number is 362216-2026 and Registering on the platform.
Procurement Summary
Country: Hungary
Summary: Contact Center Operation, Software Tracking_1182026
Deadline: 26 Jun 2026
Posting Date: 27 May 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 142136727
Document Ref. No.: 362216-2026
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
72000000 - IT services: consulting, software development, Internet and supportPurchaser's Detail
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Login to see detailsTender Details
Contact Center operation, software tracking_1182026 Contact Center operation and software monitoring Fixed items: - Redundant Mitel (formerly Unify) OpenScape 4000 type telephone exchange and related telecommunications systems (CAROL) integrated multimedia contact center and communication management solution application, including the data collection and forwarding system for statistical purposes, OpenScape Operation and support of SoftPhone application, IVR, voice recording), with manufacturer support during the entire period, with manufacturer software tracking (license tracking) for the CAROL Kontakt Center, call center, SoftPhone and voice recorder (DSR) applications, as well as performing occasional modification tasks. - SoliDEyes customer sorting and customer information devices installed at the personal Customer Service in the Supervisory Center and Money Museum of the Magyar Nemzeti Bank (1 customer sorting totem, 2 Samsung, 1 LG signage LED display, 7 counter displays) operation and support, with manufacturer support during the entire period, with manufacturer software tracking (license tracking) for the Customer Sorter (SoliDEyes) application, as well as performing occasional modification tasks. Optional items: - Administrator license for managing incoming multimedia (telephone, email, web-chat, voice message, callback request) interactions (CAROL application) 2 pcs. - IVR csatorna licenc (IVR rendszer) 2 db, -...
Document Type: Contract Notice Reference Number: EKR000889212026 Contract Type: services Authority Type: body-pl Doc Title: Kontakt Center üzemeltetés, szoftverkövetés_1182026 Dispatch Date: 2026-05-26 Publish Date: 2026-05-27 Submission Date: 2026-06-26
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Procurement Documents for Hungary
Access a comprehensive library of standard procurement documents specific to Hungary. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Hungary
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