COMMONWEALTH HEALTH INSURANCE CONNECTOR AUTHORITY has floated a tender for Contact Center and Support Services. The project location is USA and the tender is closing on 31 May 2024. The tender notice number is -, while the TOT Ref Number is 99838377. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : USA

Summary : Contact Center and Support Services

Deadline : 31 May 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 99838377

Document Ref. No. : xxxxxxxxx

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

Name :xxxxxxxxx

Address : xxxxxxxxx

Email : xxxxxxxxx

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Documents

 Tender Notice

Contact-Center-RFR.docx

RFR-Attachment-1-Form-of-MSA-Contact-Center.docx

RFR-Attachment-2-Technical-Standards.docx

RFR-Attachment-3-Data-Management-and-Confidentiality-Agreement.docx

RFR-Attachment-4-Technical-Requirements.xlsx

RFR-Attachment-5-Reports.docx

RFR-Attachment-6-Health-Connector-Modified-Terms-and-Conditions.docx

RFR-Attachment-7-Mandatory-Forms-and-Certifications.docx

RFR-Attachment-8-Cost-Response-Contact-Center-Only.xlsx

RFR-Attachment-9-Defined-Terms.docx

RFR-Attachment-11-Health-Connector-Employee-Handbook.pdf

RFR-Attachment-12-Electronic-Payment-via-ACH.pdf

RFR-Attachment-13-Business-Reference-Form.docx

RFR-Exhibit-A-Current-State-of-Operations.docx

RFR-Exhibit-B-Reference-Materials.xlsx

RFR-Exhibit-C-Key-Performance-Indicators-and-Service-Level-Agreements.xlsx

RFR-Exhibit-D-Integration-Specifications-and-System-Architecture-Diagram.docx

RFR-Exhibit-E-Accessibility.docx

RFR-Exhibit-F-Contract-Management-Portal.docx

RFR-Exhibit-G-Calendar-of-Business-Events.xlsx

RFR-Exhibit-H-Contact-Center-Technology.xlsx

RFR-Exhibit-I-Current-Process-Flows.pdf

RFR-Exhibit-J-HCB-Scope.docx

MSA-Attachment-1-Order-of-Precedence.docx

MSA-Attachment-10-Form-of-Implementation-Statement-of-Work.docx

MSA-Attachment-16-IPAWE.docx

MSA-Exhibit-K-Remote-Work-Requirements.docx