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DEPARTMENT OF TOURISM - NCR has floated a tender for Consultancy Services for the Filipino Brand of Service Excellence (Fbse) Training for 2Nd of F.Y. 2024. The project location is Philippines and the tender is closing on 08 Apr 2024. The tender notice number is NCR-2024-04-016, while the TOT Ref Number is 99642058. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Philippines
Summary : Consultancy Services for the Filipino Brand of Service Excellence (Fbse) Training for 2Nd of F.Y. 2024
Deadline : 08 Apr 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 99642058
Document Ref. No. : NCR-2024-04-016
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : PHP 975000.00
Purchaser's Detail
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Login to see detailsTender Details
Tender are invited for CONSULTANCY SERVICES for the FILIPINO BRAND OF SERVICE ExCELLENCE (FBSE) TRAINING FOR 2nd OF F.Y. 2024
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Consulting Services
Category : Consulting Services
Contract Duration : 3 Month/s
Budget for the Contract : PHP 975, 000.00
Area of Delivery : Metro Manila
Description : I. BRIEF BACKGROUND:
The FBSE Program is one of the flagship programs of the Department of Tourism to
promote the best and the positive about Filipino hospitality. The FBSE is envisioned to
enhance and uplift the quality of tourism services in the country with a benchmark on how
to render excellent service to our tourists the Filipino way, and make it our “brand”.
Thereby, the excellence in service becomes a regional brand and a holistic national identity.
With three unique modules (Service Excellence, Understanding and Engaging
Customers, and Complaints Handling), the tourism program has aimed to instill the culture
of service excellence among tourism stakeholders in the country and raise the quality-ofservice standards among the workforce in key tourism and service sectors.
II. OBJECTIVES:
• To continuously improve the quality of service provided by the frontline officers and
raise customer satisfaction;
• To equip the participants with effective techniques to handle customer concerns
through a tourists- friendl...
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