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DEPARTMENT OF TOURISM - NCR has floated a tender for Consultancy Services for Filipino Brand of Service Excellence (Fbse) Training for 1St of Fy 2024. The project location is Philippines and the tender is closing on 04 Mar 2024. The tender notice number is NCR-2024-02-005, while the TOT Ref Number is 97849377. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Philippines
Summary : Consultancy Services for Filipino Brand of Service Excellence (Fbse) Training for 1St of Fy 2024
Deadline : 04 Mar 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 97849377
Document Ref. No. : NCR-2024-02-005
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : PHP 300000.00
Purchaser's Detail
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Login to see detailsTender Details
Tender are invited for CONSULTANCY SERVICES FOR FILIPINO BRAND OF SERVICE ExCELLENCE (FBSE) TRAINING FOR 1st OF FY 2024
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Consulting Services
Category : Consulting Services
Contract Duration : 2 Month/s
Budget for the Contract : PHP 300, 000.00
Area of Delivery : Metro Manila
Description : I. BACKGROUND & PROJECT DESCRIPTION
Given the success and exceeding the target of upskilling 100, 000 tourism frontline personnel trained in 2023 and in accordance with the seven-point agenda of National Tourism Development Plan (2023-2028), Tourism Chief Christina Garcia-Frasco laid down the Department-s plan to increase the target by training 150, 000 tourism frontline personnel under the Filipino Brand of Service Excellence (FBSE).
The FBSE Program is one of the flagship programs of the Department of Tourism to promote the best and the positive about Filipino hospitality. The FBSE is envisioned to enhance and uplift the quality of tourism services in the country with a benchmark on how to render excellent service to our tourists the Filipino way, and make it our “brand”. Thereby, the excellence in service becomes a regional brand and a holistic national identity.
With three unique modules (Service Excellence, Understanding and Engaging Customers, and Complaints Handling), the tourism program has aimed to instill the culture of service excellen...
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