Consultancy Services - Special Audits, Inspections Tender - 135717698

Procurement Summary

Country: Norway

Summary: Consultancy Services - Special Audits, Inspections and Inspections of External Service Providers.

Deadline: 19 Mar 2026

Posting Date: 13 Feb 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 135717698

Document Ref. No.: 105658-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: NOK 5000000

CPV Classification

79212000 - Auditing services
72221000 - Business analysis consultancy services
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
79100000 - Legal services
79140000 - Legal advisory and information services
79200000 - Accounting, auditing and fiscal services
79210000 - Accounting and auditing services
79311000 - Survey services
79311300 - Survey analysis services
79720000 - Investigation services

Purchaser's Detail

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Tender Details

The Ministry of Foreign Affairs (Foreign Ministry) c/o the Section for Consular Affairs and the Immigration Field (SKU) has two regional agreements with an external service provider VFS Global (VFS), on receipt of applications for visas and residence permits. Currently 87 VFS application centres in 48 countries receive visa and residence applications on behalf of the Norway. Norwegian foreign stations are obliged to carry out inspections of the application centres at least once every ninth month for all receptions in their district. The procurement is for assistance from an external third party to carry out inspections and control the fulfilment of contracts to VFS. The assignment is a supplement that can contribute to further developing the follow-up of VFS and foreign stations. SKU is now holding a tender contest for a contract for assistance with inspections in the period 2026-2028. The assignment comprises three main activities in total: I. Tenderers shall undertake a mapping of response time and quality in responses of enquiries from the public to the service provider ́s call centres. The aim is to clarify whether service providers comply with response time requirements and whether the call centres have sufficient competence to provide guidance and to provide correct information to the public. Furthermore, the tenderer shall propose improvement measures if shortcomings are discovered for the guidance provided by the call centres. The mapping of the call centres and the r...
Document Type: Contract Notice

Reference Number: 26/03945

Contract Type: services

Estimated Value: 5000000 - NOK

Authority Type: cga

Doc Title: Consultancy services - Special audits, inspections and inspections of external service providers.

Dispatch Date: 2026-02-12

Publish Date: 2026-02-13

Submission Date: 2026-03-19

Documents

 Tender Notice