Construction and Implementation of an it System Tender - 145824916

Procurement Summary

Country: Poland

Summary: Construction and Implementation of an it System - a Multi-Channel Customer Service Platform

Deadline: 24 Aug 2026

Posting Date: 24 Jul 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 145824916

Document Ref. No.: 514051-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: PLN 8882300

CPV Classification

79512000 - Call centre
72240000 - Systems analysis and programming services
72260000 - Software-related services
48000000 - Software package and information systems
72242000 - Design-modelling services
80420000 - E-learning services
72400000 - Internet services
72227000 - Software integration consultancy services
72244000 - Prototyping services
72243000 - Programming services
32500000 - Telecommunications equipment and supplies

Purchaser's Detail

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Tender Details

Construction and implementation of an IT system - a multi-channel customer service platform The subject of the order is the construction and implementation of an IT system - a multi-channel customer service platform supporting comprehensive user service. The scope of the order includes conducting a pre-implementation analysis, developing design documentation, delivery and configuration of the necessary software and implementation of three integrated system components: 1)Contact Center, 2)Portalu internetowego and 3)E-learning platform. A detailed description can be found in Annex No. 1 to the SWZ and in the annexes to the OPZ, i.e.: Annex No. 1A to OPZ - specification of requirements for the Contact Center; Annex No. 1B to OPZ - specification of requirements for the Portal online; Annex No. 1C to the OPZ - specification of requirements for the e-learning platform. The subject of the order is the construction and implementation of an IT system - a multi-channel customer service platform supporting comprehensive user service. The scope of the order includes conducting a pre-implementation analysis, developing design documentation, delivery and configuration of the necessary software and implementation of three integrated system components: 1)Contact Center, 2)Internet portal and 3)E-learning platform. A detailed description of the subject of the order can be found in Annex No. 1 to the SWZ and in the annexes to the OPZ, i.e.: Annex No. 1A to OPZ - specification of requirements for the Contact Center; Attach...
Document Type: Contract Notice Reference Number: 3/KGOHP/2026/BKE Contract Type: services Estimated Value: 8882300 - PLN Authority Type: body-pl Doc Title: Budowa i wdrożenie systemu teleinformatycznego - wielokanałowej platformy obsługi klienta Dispatch Date: 2026-07-22 Publish Date: 2026-07-24 Submission Date: 2026-08-24

Documents

 Tender Notice