Home » Tenders » Asia » Philippines » Tender 147426576

Conduct in House Training on Customer Service Tender - 147426576

The SMALL BUSINESS GUARANTEE AND FINANCE CORPORATION - MAKATI CI has issued a Tender notice for the procurement of a Conduct in House Training on Customer Service in the Philippines. This Tender notice was published on 18 Aug 2026 and is scheduled to close on 21 Aug 2026, with an estimated Tender value of PHP 350000.00. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 147426576, while the tender notice number is 26-SBC-035 and Registering on the platform.

Procurement Summary

Country: Philippines

Summary: Conduct in House Training on Customer Service

Deadline: 21 Aug 2026

Posting Date: 18 Aug 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 147426576

Document Ref. No.: 26-SBC-035

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: PHP 350000.00

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_details

Tender Details

Tender are invited for Conduct In House Training on Customer Service
Product/Service Name : Conduct In House Training on Customer Service
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 34)
Classification : Goods - General Support Services
Category : Services
Contract Duration : 3 Day/s
Budget for the Contract : PHP 350, 000.00
Area of Delivery : Metro Manila
Description : TERMS OF REFERENCE
IN-HOUSE TRAINING ON CUSTOMER SERVICE
TRAINING OVERVIEW AND OBJECTIVES
The primary objective of this in-house customized Customer Service Training is to enhance the knowledge, skills, and competencies of SBCorp's frontline personnel in delivering quality customer service to the MSMEs. The training aims to strengthen participants' communication skills, improve their ability to handle customer concerns and complaints professionally, and foster positive client relationships. It also seeks to promote a customer-centric approach that builds trust, increases customer satisfaction, and reinforces SBCorp's commitment to service excellence.
COURSE OUTLINE*
A. Understanding Customer Journey and Client Expectations
• Recognize how every customer interaction affects the overall service experience and the organization-s reputation.
• Identify the needs, expectations, and priorities of SBCorp-s MSME clients.
• Understand the importance of providing responsive, courteous, and client-centered...

Documents

Tender Notice

Corresponding Contract Award Notice

No Contract Award Notice found for this tender. Please try using the Contract Award Search Page.

Browse More

All Tenders From Philippines

All Tenders From Asia

Procurement Documents for Philippines

Access a comprehensive library of standard procurement documents specific to Philippines. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Philippines

Explore Procurement Documents for Philippines

Want To Bid in This Tender?

Get Local Agent Support in Philippines and 60 More Countries.

View All The Services

View Tenders By