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The TAUNTON TOWN COUNCIL has issued a Tender notice for the procurement of a Comprehensive it Managed Service in the United Kingdom. This Tender notice was published on 13 Nov 2025 and is scheduled to close on 11 Dec 2025, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 130021210, while the tender notice number is and Registering on the platform.
Procurement Summary
Country: United Kingdom
Summary: Comprehensive it Managed Service
Deadline: 11 Dec 2025
Posting Date: 13 Nov 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 130021210
Document Ref. No.:
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Taunton Town Council will invite suitably qualified and experienced suppliers capable of providing strategic guidance, technical support, and managed services to submit tenders for the provision of a comprehensive IT Managed Service to ensure reliable, secure, and efficient IT operations. Taunton Town Council was established in 2023 and serves the residents, visitors, and businesses of Taunton. The Council currently operates within the Microsoft 365 ecosystem, with approximately 62 laptop users and 43 mobile users (20 of which are elected members). We are distributed across 2 sites, Deane House (TA1 1HE) and Trafalgar House (TA1 5LY). The Council currently hosts no on-premises servers. Objectives of the Contract The Council requires an MSP who will: 1. Provide a fully managed IT support service, covering end-user devices, software, network, and security. 2. Ensure robust cybersecurity, data protection, and compliance with UK GDPR and NCSC standards. 3. Support and optimise Microsoft 365 administration (Exchange, SharePoint, Teams, Intune, Power Platform). 4. Ensure business continuity through effective backup, recovery, and resilience planning. Scope of Services The MSP will be expected to provide (but not limited to) the following: 4.1 Service Desk and End-User Support • 1st-3rd line support via phone, email, and remote access available within core working hours (0830-1730, ideally beyond) • On-site support as required within agreed SLA • New user setup, onboarding, and devi...
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