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Cloud-Based Unified Telephone and Contact Centre Tender - 140140019

The ORNGE has issued a Tender notice for the procurement of a Cloud-Based Unified Telephone and Contact Centre Solution in the Canada. This Tender notice was published on 25 Apr 2026 and is scheduled to close on 01 Jun 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 140140019, while the tender notice number is 572359 and Registering on the platform.

Procurement Summary

Country: Canada

Summary: Cloud-Based Unified Telephone and Contact Centre Solution

Deadline: 01 Jun 2026

Posting Date: 25 Apr 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 140140019

Document Ref. No.: 572359

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

This Request for Proposals (the “RFP”) is an invitation by Ornge to prospective proponents to submit proposals for the provision of a cloud‑based Unified Telephony and Contact Centre solution, as further described in Section A of the RFP Particulars (Appendix B) (the “Deliverables”).Ornge provides air and land ambulance services under an agreement with the Ontario Ministry of Health. Additional information about Ornge is available at www.ornge.ca.The proposed solution will replace Ornge-s end‑of‑life on‑premises phone systems and support 24x7 across all Ornge operations, including the Operations Control Centre (OCC), and remote bases. The solution must provide highly available, resilient telephony and contact centre services and comply with applicable healthcare, privacy, and security requirements.
Solicitation Type : RFP - Request for Proposal (Formal) Reference Number : 0000320344 Location : Canada, Ontario, Toronto Delivery Point : Ontario Purchase Type : Duration: 5 years Description : This Request for Proposals (the “RFP”) is an invitation by Ornge to prospective proponents to submit proposals for the provision of a cloud‑based Unified Telephony and Contact Centre solution, as further described in Section A of the RFP Particulars (Appendix B) (the “Deliverables”).Ornge provides air and land ambulance services under an agreement with the Ontario Ministry of Health. Additional information about Ornge is available at www.ornge.ca.The proposed solution will replace Ornge’s end‑of‑life on‑premises phone systems and support 24x7 across all Ornge operations, including the Operations Control Centre (OCC), and remote bases. The solution must provide highly available, resilient telephony and contact centre services and comply with applicable healthcare, privacy, and security requirements.

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