Login
Login
Register
Complete Your Profile
Change Password
Request a Password Reset
Download Documents
Download Documents
Get Help to Participate in This Tender
Change Password
For better security, update the account password.
The DEPARTMENT OF HOME AFFAIRS has issued a Tender notice for the procurement of a Client Enquiry Centre in the Australia. This Tender notice was published on 18 Jun 2024 and is scheduled to close on 19 Jul 2024, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 102786552, while the tender notice number is HOMEAFFAIRS/2161/RFI and Registering on the platform.
Procurement Summary
Country: Australia
Summary: Client Enquiry Centre
Deadline: 19 Jul 2024
Posting Date: 18 Jun 2024
Other Information
Notice Type: Tender
TOT Ref.No.: 102786552
Document Ref. No.: HOMEAFFAIRS/2161/RFI
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
Name: Login to see tender_details
Address: Login to see tender_details
Email: Login to see tender_details
Login to see detailsTender Details
The purpose of this Request for Information (RFI) is to seek information and ideas from industry stakeholders (Respondents) on enquiry centre delivery models including but not limited to fully outsourced, hybrid and fully insourced. The Department delivers critical enquiry centre capability supporting client enquiries associated with the management of the migration and visa programs, facilitation of cross-border trade and travel, and supporting social cohesion and delivery of the citizenship program. A responsive client enquiry centre capability is critical to support initiatives to simplify the migration system by improving the applicant experience, supporting processing efficiency and effectiveness and putting clients at the centre of service delivery outcomes. A client enquiry centre is a vital cog in the Home Affairs Portfolio service delivery machine. It provides an alternative to online/digital information and services - critical for vulnerable clients and those for whom English is not a first language.
Category : 80100000 - Management advisory services
Documents
Similar Tenders
Australia
138698406
10 Apr 2026
Refer Document
Australia
138698393
15 Apr 2026
Refer Document
Procurement Documents for Australia
Access a comprehensive library of standard procurement documents specific to Australia. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Australia
Want To Bid in This Tender?
Get Local Agent Support in Australia and 60 More Countries.
View Tenders By
Sign in with Google